Seasonal Commission Sales - Accessories - Broadway Plaza

Nordstrom•Walnut Creek, CA

About The Position

This seasonal professional sales role supports Nordstrom’s Accessories department at Broadway Plaza. The employee provides customer service, builds customer relationships, shares fashion and product expertise, and works toward personal sales goals. In Jewelry, Handbags, Accessories & Luggage, the role helps customers find products—including jewelry, handbags, wallets, luggage, scarves, and sunglasses—that suit their style and everyday needs. The employee explains product features, materials, craftsmanship, and brand differences, and helps create a shopping experience that encourages customers to return. The role follows Nordstrom’s 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up. It includes developing a personal customer base through in-store interactions, outreach, and digital tools; maintaining customer relationships through the 2-2-2 Method, Nordy Club enrollment, and the Personal Book; and keeping the department customer-ready. Hours vary by week according to business needs, including evenings, weekends, and holiday or event shifts. Occasional flexibility to support other departments may be required. The listed pay is $20.60 per hour. Commission for apparel, shoes, and accessories sales typically ranges from 3% to 14.5%. The position may be eligible for performance-based incentives or bonuses. Benefits are subject to eligibility requirements based on factors including location, job level, classification, and length of employment.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting them above the head.
Ability to regularly lift items weighing up to 10 pounds and occasionally lift items weighing up to 25 pounds.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard in customer interactions: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Give honest, confident style and fit feedback to earn customer trust and loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready by stocking, re-merchandising, marking down prices, recovering merchandise, and participating in bi-annual inventory counts.
Stay current on product knowledge and trends to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help keep the department productive.
Build lasting customer relationships using the 2-2-2 follow-up method, Nordy Club enrollment, and the Personal Book.
Work a flexible schedule to meet business needs, including evenings, weekends, and peak periods; occasionally support other departments.