Seasonal Commission Sales - Accessories - Broadway Plaza

Nordstrom•Walnut Creek, CA

1d•Onsite

About The Position

The Seasonal Commission Sales role in Accessories at Broadway Plaza is a professional sales position focused on delivering excellent customer service, building customer relationships, and meeting personal sales goals. The associate uses fashion and product expertise to help customers select jewelry, handbags, wallets, luggage, scarves, sunglasses, and other accessories that fit their style and needs, while explaining product features, materials, craftsmanship, and brand differences. The role involves providing Nordstrom's 5-Point Selling Standard, building a personal customer base through in-store interactions, outreach, and digital tools, and offering thoughtful style and fit feedback. Associates keep the department customer-ready, maintain current product and trend knowledge, collaborate with teammates, and follow up with customers using the 2-2-2 Method, Nordy Club enrollment, and Personal Book. Scheduling varies by business needs and may include evenings, weekends, holidays, event shifts, and occasional support for other departments.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching and lifting them above the head.
Ability to regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

Deliver Nordstrom's 5-Point Selling Standard in every customer interaction: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Offer honest, confident style and fit feedback that earns trust and drives loyalty.
Set and achieve personal sales goals and remain accountable to results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, merchandise recovery, and participation in the bi-annual inventory count.
Stay current on product knowledge and trends to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help the department stay productive.
Follow up with customers using the 2-2-2 Method, Nordy Club enrollment, and Personal Book.
Work a flexible schedule based on business needs, including evenings, weekends, holidays, event shifts, and occasional support for other departments.