Commission Sales - Men's Apparel - Broadway Plaza

Nordstrom•Walnut Creek, CA

12d•Onsite

About The Position

Nordstrom is hiring a Commission Sales employee for Men's Apparel at Broadway Plaza. The role focuses on providing excellent customer service, building customer relationships, meeting sales goals, and helping customers create coordinated wardrobes suited to their lifestyles, careers, and special occasions. The sales associate offers styling expertise across sportswear, suiting, and accessories, and contributes to a welcoming, productive team environment. Employees use Nordstrom's 5-Point Selling Standard and digital selling tools to engage customers, provide style and fit guidance, build a personal customer base, and follow up after purchases. They also help maintain a customer-ready department through stocking, re-merchandising, markdowns, merchandise recovery, and participation in bi-annual inventory counts. Schedules vary according to business needs and may include evenings, weekends, holidays, event shifts, peak periods, and occasional support of other departments. The stated hourly pay range is $20.60. Apparel, shoes, and accessories commission typically ranges from 3% to 14.5%. The position may be eligible for performance-based incentives or bonuses. Benefits include medical, vision, dental, retirement, paid time away, life and disability insurance options, merchandise discounts, and EAP resources; eligibility requirements may apply.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching and lifting items above the head.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Deliver Nordstrom's 5-Point Selling Standard in every customer interaction: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest, confident style and fit feedback that earns customer trust and drives loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready by stocking, re-merchandising, processing price markdowns, recovering merchandise, and participating in bi-annual inventory counts.
Stay current on product knowledge and trends and serve as a trusted style resource.
Contribute to a positive team environment, communicate openly, and help keep the department productive.
Use the 2-2-2 Method, Nordy Club enrollment, and Personal Book to follow up with customers and build lasting relationships.
Work a flexible schedule based on business needs, including evenings, weekends, holidays, event shifts, and peak periods.
Occasionally support other departments as needed.