Seasonal Retail Cashier & Sales Floor Support - Men's Apparel - Broadway Plaza

Nordstrom•Walnut Creek, CA

2d•Onsite

About The Position

The Retail Cashier & Sales Floor Support employee provides customer service at the point of sale and supports the sales floor. The role assists customers by phone and at checkout with sales, returns, and other transactions, while helping keep service quick, easy, and enjoyable. Employees keep the cash wrap and sales floor orderly, clean, and restocked; stay informed about fashion trends and products; and share information about events, Nordstrom gift cards, and the Nordstrom Rewards program. The position may also support order fulfillment and order pick-up. This position requires continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, reaching, and use of hands to grasp, manipulate, push, and pull. Employees handle bulky or awkwardly shaped merchandise, including reaching for and lifting items above the head. The role regularly involves lifting up to 10 pounds and occasionally up to 25 pounds. The listed hourly pay range is $21.00–$21.85. Pay offers depend on location and job-related knowledge, skills, and experience. The position may be eligible for performance-based incentives or bonuses; commission may also apply to sales, with rates varying by merchandise and role. Benefits include medical, vision, dental, retirement, paid time away, life and disability insurance, merchandise discounts, and EAP resources. Eligibility requirements may apply based on location, job level, classification, and length of employment.

Requirements

Ability to prioritize multiple tasks and customer requests in a fast-paced environment.
Excellent communication and interpersonal skills.
Strong organization and follow-through.
Problem-solving ability.
Computer proficiency and interest in learning new computer applications.
Ability to work a flexible schedule based on business needs.

Responsibilities

Assist customers over the phone and at checkout with sales, returns, and other transactions while providing excellent customer service.
Listen to customer needs and help make the service experience quick, easy, and enjoyable.
Keep the department ready for customers by straightening, lightly cleaning, and restocking the cash wrap area and sales floor.
Stay current on key fashion trends and products to help customers make purchase decisions.
Build relationships with customers by informing them about upcoming events, Nordstrom gift cards, and the Nordstrom Rewards program.
Provide support in other store areas, including order fulfillment and order pick-up.