Commission Sales - Men's Apparel - Broadway Plaza

Nordstrom•Walnut Creek, CA

About The Position

At Nordstrom, this professional sales role contributes to the company’s service culture and reputation by providing excellent customer service, working collaboratively, and meeting sales goals. The role calls for fashion expertise, energy, and genuine care in customer interactions, with an emphasis on building relationships and creating an experience that encourages customers to return. In Men's Apparel, the employee helps customers build complete wardrobes suited to their lifestyles, careers, and special occasions. This includes styling across sportswear, suiting, and finishing items such as belts, socks, underwear, shoes, and accessories to create coordinated looks. Hours vary by week according to business needs. The schedule includes evenings, weekends, and holiday or event shifts, and may require occasional flexibility to support other departments. The hourly pay range provided for this location is $20.60–$20.60. Commission for apparel, shoes, and accessories sales typically ranges from 3% to 14.5%. The position may also be eligible for performance-based incentives or bonuses.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting items above the head.
Ability to regularly lift items weighing up to 10 pounds and occasionally lift items weighing up to 25 pounds.

Responsibilities

Deliver Nordstrom's 5-Point Selling Standard in every customer interaction: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest, confident style and fit feedback to earn trust and drive customer loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, merchandise recovery, and participation in the bi-annual inventory count.
Stay current on product knowledge and trends to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help the department stay productive.
Build lasting customer relationships through follow-up using the 2-2-2 Method, Nordy Club enrollment, and the Personal Book customer-tracking tool.
Work a flexible schedule that meets business needs, including evenings, weekends, holidays, events, and peak periods.
Provide occasional support to other departments as needed.