Seasonal Commission Sales - Accessories - South Coast Plaza

Nordstrom•Costa Mesa, CA

2d•Onsite

About The Position

This seasonal commission sales role is in Nordstrom’s Accessories department at South Coast Plaza. The employee provides customer service, fashion and product guidance, and relationship-based selling to help customers find accessories that suit their style and everyday needs. The role has commission earning potential, and employees are expected to meet personal sales goals while contributing to a positive, productive team environment. The position includes selling jewelry, handbags, wallets, luggage, scarves, sunglasses, and other accessories; explaining product features, materials, craftsmanship, and brand differences; and using Nordstrom’s 5-Point Selling Standard in customer interactions. Employees build customer relationships through in-store interactions, outreach, digital tools, Nordy Club enrollment, and the Personal Book customer-tracking tool. Follow-up uses the 2-2-2 Method: two days, two weeks, and two months after a purchase. Employees also keep the department customer-ready by stocking, re-merchandising, marking down prices, recovering merchandise, and participating in the bi-annual inventory count. The schedule varies according to business needs and may include evenings, weekends, holidays, event shifts, peak periods, and occasional support for other departments. Physical demands include continuous movement for 6–8 hours per shift, frequent bending, twisting, squatting, flexing, reaching, and hand use, as well as handling bulky items and regularly lifting up to 10 pounds and occasionally up to 25 pounds.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of meeting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, reaching, and handling merchandise.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, reach for and lift items above the head, regularly lift up to 10 pounds, and occasionally lift up to 25 pounds.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest, confident style and fit feedback to build customer trust and loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready by stocking, re-merchandising, marking down prices, and recovering merchandise.
Participate in the bi-annual inventory count.
Maintain current product knowledge and awareness of trends to serve as a trusted style resource.
Contribute to a positive team environment, communicate openly, and help keep the department productive.
Use the 2-2-2 Method, Nordy Club enrollment, and the Personal Book tool to follow up with customers and build lasting relationships.
Work a flexible schedule based on business needs, including evenings, weekends, holidays, events, and peak periods; occasionally support other departments.