Seasonal Retail Commission Sales Associate - Fine Jewelry, South Coast Plaza

Macy's • Costa Mesa, CA

5d • $18 - $24

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select pieces suited to their preferences and budgets. Through consultative selling, genuine hospitality, and the clientele program, you build lasting customer relationships.

Along with meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities, assist with special events, and help ensure merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and maintain operational excellence in the Fine Jewelry department.

The role includes preparing and maintaining the sales floor, staying informed about new products, trends, and promotions, and providing personalized customer service. Colleagues process, present, organize, store, and replenish stock; update signs and pricing; and support merchandise moves. They also promote loyalty benefits and work toward individual and store results.

This is a seasonal role. Schedules include weekend shifts and may include days, evenings, and holidays; hours depend on business needs and colleague availability. Full-time colleagues are typically scheduled for 30 or more hours per week, while part-time colleagues are typically scheduled for 12–24 hours per week.

Requirements

• 1–2 years of related experience required.
• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to provide product recommendations, assist with fittings, and use digital shopping tools.
• Ability to leverage product knowledge, participate in vendor training and events, use point-of-sale tools, and support accurate stock presentation, replenishment, and asset protection.
• Ability to use clienteling tools, promote offers and product launches, participate in sales events, and stay current through training and vendor education.
• Ability to meet and surpass daily sales goals and achieve client and protection plan goals.
• Ability to acquire new customers by opening credit accounts and sharing loyalty benefits.
• Ability to effectively use point-of-sale technology and digital tools.

Responsibilities

• Deliver welcoming, knowledgeable, and personalized customer service in the Fine Jewelry and Watch Complex.
• Use product knowledge to educate customers and recommend jewelry and watches suited to their tastes, preferences, and budgets.
• Build customer relationships through consultative selling, hospitality, and use of clienteling tools and the clientele program.
• Meet daily sales goals and client and protection plan goals.
• Promote loyalty, warranty, and credit programs and acquire new customers by opening credit accounts and sharing loyalty benefits.
• Use point-of-sale technology and digital shopping tools to support transactions and enhance the shopping experience.
• Support inventory, fulfillment, processing, presentation, organization, storage, replenishment, and merchandise moves.
• Maintain merchandise security, accurate stock presentation, asset-protection compliance, and a clean, organized, shoppable sales floor.
• Update signs and pricing and stay informed about new arrivals, top-selling items, trends, promotions, and product launches.
• Participate in vendor training, vendor education, and sales events; support special events.
• Collaborate with teammates to achieve sales goals and operational excellence.
• Maintain dependable attendance and punctuality and follow applicable employment policies and safety procedures.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed