Seasonal Commission Sales - Kids' Apparel & Shoes - Twelve Oaks Mall

Nordstrom•Novi, MI

2d•Onsite

About The Position

This professional sales role serves customers in Kids’ Apparel & Shoes at Nordstrom’s Twelve Oaks Mall. The position focuses on creating a welcoming shopping experience for parents, children, and gift shoppers; providing sizing, fit, style, and product guidance; and building lasting customer relationships. Sales employees are expected to deliver Nordstrom’s 5-Point Selling Standard, meet personal sales goals, maintain a customer-ready department, and contribute to a positive team environment. The role includes customer follow-up and outreach using digital tools, the 2-2-2 Method, Nordy Club enrollment, and the Personal Book. Hours vary according to business needs and may include evenings, weekends, holidays, and event shifts. Occasional flexibility to support other departments may be required.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to meet the physical requirements of the role, including continuous movement for 6–8 hours per shift; frequent bending, twisting, squatting, flexing, and reaching; frequent hand use for grasping, fine manipulation, pushing, and pulling; handling bulky or awkwardly shaped merchandise and reaching to lift items overhead; regularly lifting up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest, confident style and fit feedback to build customer trust and loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, merchandise recovery, and participation in bi-annual inventory count.
Stay current on product knowledge and trends to serve as a trusted style resource.
Communicate openly, support teammates, contribute to a positive team environment, and help keep the department productive.
Follow up with customers using the 2-2-2 Method, Nordy Club enrollment, and Personal Book.
Work a flexible schedule that meets business needs, including evenings, weekends, and peak periods.
Occasionally provide support to other departments as needed.