Seasonal Commission Sales - Kids' Apparel & Shoes - Twelve Oaks Mall

Nordstrom•Novi, MI

15h

About The Position

At Nordstrom, employees contribute to the company’s culture and reputation by providing excellent service, working as a team, and meeting sales goals. This professional sales role offers commission earning potential. In Kids' Apparel & Shoes, the employee creates a welcoming shopping experience for parents, children, and gift-shoppers; provides sizing guidance; builds relationships through follow-up as children grow; and helps expecting and new parents navigate baby essentials, including shoes and baby gear. The role involves customer service and personal selling, developing a customer base through in-store interactions, outreach, and digital tools, and meeting individual sales goals. The employee also helps keep the department customer-ready, maintains product knowledge, and contributes to a positive and productive team environment. Hours vary by week according to business needs, including evenings, weekends, and holiday or event shifts. Occasional flexibility to support other departments may be required. The role requires continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching. Employees frequently use their hands for grasping, fine manipulation, pushing, and pulling; handle bulky or awkward items, including reaching overhead; regularly lift up to 10 pounds and occasionally lift up to 25 pounds. The listed hourly pay range is $14.00–$14.00. Commission for apparel, shoes, and accessories sales typically ranges from 3% to 14.5%. The role may be eligible for performance-based incentives or bonuses. Benefits may include medical, vision, dental, retirement, paid time away, life and disability insurance, merchandise discounts, EAP resources, PTO accruals, and holidays. Eligibility requirements may apply based on location, job level, classification, and length of employment.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to meet the stated physical requirements, including continuous movement for 6–8 hours per shift and lifting items up to 25 pounds occasionally.

Responsibilities

Deliver Nordstrom's 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest, confident style and fit feedback to earn trust and encourage customer loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, merchandise recovery, and participation in the bi-annual inventory count.
Stay current on product knowledge and trends to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help keep the department productive.
Follow up with customers using the 2-2-2 Method, Nordy Club enrollment, and Personal Book.
Help parents, children, and gift-shoppers with a welcoming shopping experience, sizing guidance, and baby essentials.
Work a flexible schedule that meets business needs, including evenings, weekends, and peak periods; occasionally support other departments.