Seasonal Commission Sales - Men's Apparel - Twelve Oaks Mall

Nordstrom•Novi, MI

16h•Onsite

About The Position

Nordstrom is hiring a seasonal Commission Sales employee in Men's Apparel at Twelve Oaks Mall. The role focuses on providing excellent customer service, building customer relationships, meeting personal sales goals, and helping customers create complete wardrobes suited to their lifestyles and occasions. Employees offer styling expertise across sportswear, suiting, and coordinating accessories and other finishing pieces. The position follows Nordstrom's 5-Point Selling Standard and uses in-store interactions, outreach, and digital tools to build a customer base and maintain relationships. Employees keep the department customer-ready, stay informed about products and trends, and contribute to a productive team environment. Hours vary according to business needs and may include evenings, weekends, holidays, and event shifts. Occasional support for other departments may be required.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky or awkwardly shaped merchandise, including reaching for and lifting items above the head.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Deliver Nordstrom's 5-Point Selling Standard in customer interactions: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest, confident style and fit feedback to earn customer trust and loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, merchandise recovery, and participation in the bi-annual inventory count.
Stay current on product knowledge and trends to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help the department stay productive.
Use the 2-2-2 Method, Nordy Club enrollment, and Personal Book to follow up with customers and build lasting relationships.
Work a flexible schedule, including evenings, weekends, and peak periods; occasionally support other departments.