Seasonal Commission Sales - Shoes - Twelve Oaks Mall

Nordstrom•Novi, MI

1d•Onsite

About The Position

Nordstrom is hiring a seasonal commission sales employee in Shoes at Twelve Oaks Mall. The role focuses on providing personalized customer service and footwear expertise, helping customers find the right shoes and creating an experience that encourages them to return. Sales employees build customer relationships, meet personal sales goals, support department operations, and contribute to a productive team environment. The position requires a flexible schedule based on business needs, including evenings, weekends, and peak periods; holiday or event shifts may also be scheduled. Weekly hours vary, and occasional flexibility to support other departments may be required. The pay rate is $14.00 per hour, and commission for shoes sales typically ranges from 3% to 14.5%. The position may also be eligible for performance-based incentives or bonuses.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach and a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching and lifting items above the head.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Deliver Nordstrom's 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest style and fit feedback and assist customers with footwear selection, fitting, buckling, and lacing.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready by stocking, re-merchandising, marking down prices, recovering merchandise, and participating in the bi-annual inventory count.
Stay current on product knowledge and trends to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help keep the department productive.
Use the 2-2-2 Method, Nordy Club enrollment, and Personal Book to follow up and build lasting customer relationships.
Work a flexible schedule that may include evenings, weekends, holidays, event shifts, and peak periods.
Occasionally support other departments as needed.