Seasonal Commission Sales - Shoes - Twelve Oaks Mall

Nordstrom•Novi, MI

About The Position

This is a seasonal commission sales role in Nordstrom’s Shoes department. The employee provides personalized footwear service and product expertise, helps customers find appropriate styles and fit, and builds relationships that encourage repeat business. The role includes achieving individual sales goals, using in-store and digital tools to develop a customer base, and maintaining a customer-ready department. Hours vary according to business needs and may include evenings, weekends, holidays, and event shifts; occasional support for other departments may be required.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky or awkwardly shaped merchandise, including reaching and lifting items above the head; regularly lift up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest style and fit feedback, help customers select footwear, and assist with fitting, buckling, and lacing.
Set and achieve personal sales goals and remain accountable for results.
Maintain a customer-ready department by stocking, re-merchandising, completing price markdowns, recovering merchandise, and participating in the bi-annual inventory count.
Stay current on product knowledge and trends to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help keep the department productive.
Build lasting customer relationships using the 2-2-2 follow-up method, Nordy Club enrollment, and the Personal Book customer-tracking tool.
Work a flexible schedule to meet business needs, including evenings, weekends, holidays, and peak periods; occasionally support other departments.