Seasonal Commission Sales - Men's Apparel - The Oaks

Nordstrom•Thousand Oaks, CA

About The Position

At Nordstrom, employees contribute to the company’s culture and reputation through customer service, teamwork, and meeting sales goals. This professional sales role focuses on fashion, relationship-building, and creating customer experiences that encourage repeat business. In Men's Apparel, the employee helps customers build complete wardrobes suited to their lifestyles, careers, and special occasions, styling outfits across sportswear, suiting, and finishing pieces such as belts, socks, underwear, shoes, and accessories. The position requires delivering Nordstrom’s 5-Point Selling Standard, building a personal customer base, providing style and fit feedback, meeting sales goals, maintaining a customer-ready department, and staying informed about products and trends. Employees use outreach and digital selling tools to maintain customer relationships, including the 2-2-2 follow-up method, Nordy Club enrollment, and Personal Book. The role requires a flexible schedule, including evenings, weekends, and peak periods, and involves continuous movement and handling merchandise during shifts.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting items above the head.
Ability to regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

Deliver Nordstrom's 5-Point Selling Standard in every customer interaction: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Offer honest, confident style and fit feedback to earn trust and drive customer loyalty.
Set and achieve personal sales goals and stay accountable to results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, merchandise recovery, and participation in bi-annual inventory count.
Stay current on product knowledge and trends to serve as a trusted style resource.
Support the team each shift, communicate openly, contribute to a positive team environment, and help keep the department productive.
Build lasting customer relationships using the 2-2-2 Method, Nordy Club enrollment, and Personal Book.
Work a flexible schedule to meet business needs, including evenings, weekends, and peak periods.