Seasonal Commission Sales - Men's Apparel - Twelve Oaks Mall

Nordstrom•Novi, MI

About The Position

At Nordstrom, Commission Sales employees contribute to the company’s service culture and reputation by providing excellent customer service, working as effective teammates, and meeting sales goals. This professional sales role offers commission-based earning potential. In Men's Apparel, the employee helps customers create complete wardrobes suited to their lifestyles, careers, and special occasions, using styling expertise across sportswear, suiting, and related apparel, footwear, and accessories. The role involves delivering Nordstrom's 5-Point Selling Standard, building a personal customer base through in-store interactions and digital tools, offering style and fit guidance, and meeting personal sales goals. Employees maintain a customer-ready department, keep current on product knowledge and trends, and contribute to a productive, positive team environment. Follow-up practices include the 2-2-2 Method, Nordy Club enrollment, and use of the Personal Book to support personalized customer outreach. Hours vary by week according to business needs. The schedule may include evenings, weekends, holidays, and event shifts, and may occasionally require supporting other departments. The position requires continuous movement for 6–8 hours per shift and regular handling of merchandise, including lifting items up to 10 pounds and occasionally up to 25 pounds. The listed hourly pay range is $14.00–$14.00. Commission for apparel, shoes, and accessories typically ranges from 3% to 14.5%. The position may be eligible for performance-based incentives or bonuses. Nordstrom offers benefits including medical, vision, dental, retirement, paid time away, life and disability insurance, merchandise discounts, and employee assistance resources; eligibility requirements may apply.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach and a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky or awkwardly shaped merchandise, including reaching and lifting items above the head.
Ability to regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

Deliver Nordstrom's 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Offer honest, confident style and fit feedback to earn customer trust and loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, merchandise recovery, and participation in the bi-annual inventory count.
Stay current on product knowledge and trends and serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help keep the department productive.
Work a flexible schedule to meet business needs, including evenings, weekends, and peak periods.
Build lasting customer relationships through the 2-2-2 follow-up method, Nordy Club enrollment, and the Personal Book.