Seasonal Ambassador - Twelve Oaks Mall

Lush Handmade Cosmetics • Novi, MI

4d

About The Position

Seasonal Ambassadors at Lush are experts in product and brand knowledge who provide exceptional customer consultations and product demonstrations. They cultivate strong team relationships and contribute to shop excellence in sales and operations. On the shop floor, they work to surpass daily sales goals while helping create a fun, inclusive team environment and memorable customer experiences. The role includes personalized product recommendations, sharing product knowledge, and helping customers discover Lush products and values.

The position is seasonal and described as a contract role, with 0–39 hours per week. The listed pay for Twelve Oaks is $14.50 per hour. Ambassadors represent Lush’s brand values, including fighting animal testing, fresh cosmetics, ethical buying, vegetarian products, handmade products, and naked packaging. They also support store operations, merchandising, inventory, and company policies and procedures.

Requirements

• Excellent customer service skills.
• Ability to adapt to changing situations and priorities in a fast-paced environment.
• Knowledge of and passion for skincare, natural beauty, and ethical business.
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

• Experience with consultation-based customer service models.
• Strong problem-solving skills for issues arising in day-to-day operations.
• Experience working in a team environment.
• Experience working in skincare or cosmetics.
• Experience in cross-cultural collaboration and DEIB or social justice training.
• Fluency in Spanish, French, or other languages.

Responsibilities

• Use StoreForce dashboard results and feedback to exceed sales goals and grow personal contribution to store sales.
• Deliver a high-quality customer experience by listening, asking open-ended questions, identifying customer needs, demonstrating products, and making personalized recommendations.
• Educate customers about Lush’s brand values and communicate them in the shop and through community engagement, including store parties and other initiatives.
• Build and maintain product knowledge by learning about Lush products, ingredients, and benefits.
• Use company resources to develop sales techniques and product knowledge, assess performance, seek feedback, and improve skills.
• Encourage open communication and listen to team members’ perspectives on diversity, equity, inclusion, and belonging; promote collaboration and recognize individual contributions.
• Be punctual, reliable, present at work, participate in teamwork, take breaks when necessary, and stay current with company news and updates.
• Maintain a clean, organized, visually appealing store and adjust product displays in real time based on sales, following visual merchandising guidelines.
• Follow company standards for opening and closing, product integrity, respectful workplace practices, and health and safety.

What This Job Offers

• Education Level: No Education Listed