Seasonal Cast Member
About The Position
The Seasonal Cast Member works in theater operations and supports guest service and cinema operations. The role provides professional, helpful, thorough, and timely service; handles concession preparation and cashiering; maintains stock and cleanliness; and assists with guest needs, theater seating, food distribution, and other operational functions. The position reports to the General Manager. Cast Members work in a theater environment with typical cinema noise, dust, and activity, with noise levels varying from moderate to high. The role involves frequent standing, walking, bending, and other physical activity, and occasional lifting. Duties may change or be added in response to business needs.
Requirements
- Proficient guest-service, administrative, and follow-up skills.
- Ability to communicate and cooperate with guests, supervisors, peers, vendors, or partners.
- Ability to communicate and work effectively with guests in a high-volume setting.
- Good verbal communication and math skills.
- Ability to meet tight deadlines under minimal supervision.
- Proper cash-handling etiquette.
- Knowledge of basic food-handling regulations.
- Knowledge of company policies and procedures.
- Flexible working hours, including holidays and weekends.
- Ability to stand, walk, lift, twist, traverse stairs, and bend frequently.
- Ability to walk, bend, and stand for periods of time; frequently use hands to finger, handle, or feel and reach with hands and arms; occasionally lift or move up to 10 pounds; and occasionally light-lift 25 to 50 pounds with assistance.
Responsibilities
- Provide professional, helpful, thorough, and timely guest service.
- Prepare concessions, operate as a cashier, and perform maintenance duties.
- Set up and maintain appropriate stock levels for the box office and concessions.
- Greet guests, assemble food orders, operate point-of-sale terminals, and provide accurate change.
- Maintain cleanliness in work areas, including concessions, box office, lobby, restrooms, hallways, auditoriums, and the employee break room.
- Follow the sequence-of-service policy for each guest transaction.
- Answer guest questions and resolve concerns.
- Adhere to company policies and procedures.
- Complete opening, mid-shift, and closing procedures.
- Assist wait staff with food distribution and bussing tables and auditoriums.
- Clear and reset seats and trays before and after each film.
- Assist with crowd control and seating guests as needed.
- Inform management of guest issues and maintenance requests.
- Ensure the security of box office cash and tickets.
- Distribute hearing-impaired equipment and understand its proper use.
- Enforce movie ratings to prevent underage guests from entering auditoriums showing adult content.
- Assist with other functions as instructed by the management team.
- Report movie projection issues to a manager, General Manager, or projectionist.
- Remain up to date on movie summaries.
- Perform other duties as assigned.
Benefits
- Employee discount on tickets, food, and nonalcoholic beverages.
- Gifts for reaching work-anniversary milestones.
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What This Job Offers
Education Level
No Education Listed
