Seasonal Cast Member
About The Position
Cast Members provide guest service in the areas of Concierge, Concessions, Running, Cleaning, and Usher at a Cinépolis theater. They support theater operations by preparing concessions, handling payments, maintaining stock and clean work areas, assisting with food service, seating and crowd control, and responding to guest questions and concerns. Cast Members follow company policies and service procedures, support opening and closing tasks, and alert management to guest, maintenance, or projection issues. This is a seasonal, non-exempt position in the Operations department at a theater, reporting to the General Manager.
Requirements
- Proficient guest-service, administrative, and follow-up skills.
- Comfort communicating and cooperating with guests, supervisors, peers, vendors, and partners.
- Ability to communicate and work effectively with guests in a high-volume setting.
- Good verbal communication and math skills.
- Ability to meet tight deadlines under minimal supervision.
- Proper cash-handling etiquette.
- Knowledge of basic food-handling regulations.
- Flexible availability, including holidays and weekends.
- Knowledge of company policies and procedures.
- Ability to stand, walk, lift, twist, use stairs, and bend frequently.
- Ability to walk, bend, and stand for periods of time; frequently use hands to handle or feel and reach with hands and arms; occasionally lift or move up to 10 pounds; and occasionally perform light lifting of 25 to 50 pounds with assistance.
Responsibilities
- Provide professional, helpful, thorough, and timely guest service.
- Prepare concessions, operate the cash register, and perform concession maintenance duties.
- Set up and maintain appropriate stock levels for the box office and concessions.
- Greet guests, assemble food orders, operate point-of-sale terminals, and make accurate change.
- Maintain cleanliness of concessions, box office, lobby, restrooms, hallways, auditoriums, and employee break room.
- Follow the sequence-of-service policy for each guest transaction.
- Answer guest questions and resolve concerns; inform management of guest issues and maintenance requests.
- Follow company policies and procedures and complete opening, mid-shift, and closing procedures.
- Assist wait staff with food distribution and bussing tables and auditoriums.
- Clear and reset seats and trays before and after each film.
- Assist with crowd control and seating guests as needed.
- Secure box-office cash and tickets.
- Distribute hearing-impaired equipment and understand its proper use.
- Enforce movie ratings to prevent underage guests from entering auditoriums showing adult content.
- Communicate projection issues to a manager, General Manager, or projectionist.
- Remain up to date on movie summaries.
- Assist with other functions and duties as assigned by management.
Benefits
- Employee discount on tickets, food, and nonalcoholic beverages.
- Gifts for reaching milestone work anniversaries.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
