$15.30 Cast Member - Winter Seasonal

Regal Theatres • Hyattsville, MD

6d • Onsite

About The Position

Cast Members provide exceptional guest service and represent Regal in accordance with its mission statement and policies. Depending on theatre needs and employee availability, team members may work in the Box Office, Concession Stand, or as an Usher. Duties include regular and consistent attendance, responding to emergencies when called upon, general cleaning, and following the company dress code.

Box Office duties include operating the point-of-sale system and accurately handling cash drawers and payment methods; promoting premium viewing experiences and the Regal Crown Club; selling tickets in accordance with the MPAA rating system and company policy; and responding to guest calls and questions.

Concession duties include operating the point-of-sale system, accurately handling payments and concession inventory, promoting the Regal Crown Club, preparing and cleaning concession equipment, and suggestive selling. Team members must follow food-safety laws and applicable break and meal-period laws. Where applicable, required alcohol certifications and training must be current; employees selling or serving alcohol must meet the applicable legal age requirement. Team members must read and understand training materials on subjects such as sexual harassment and discrimination.

Usher duties include tearing and collecting ticket stubs, directing patrons, inspecting packages when applicable, managing crowds, helping guests find seats, enforcing the MPAA rating system, and inspecting auditoriums for picture and sound quality, content theft, and safety. Ushers report problems or unusual situations to management, may perform auxiliary in-auditorium concession sales, clean auditoriums and other theatre areas, monitor vending equipment, and assist with opening and closing duties.

The role requires completion of, or progress toward completion of, the cast member and box office cashier certification program. Employees must communicate effectively, perform calculations accurately, identify and assess problems, make evidence-based decisions, and work under pressure. The position involves frequent standing, walking, sitting, handling objects, reaching, and communicating; occasional climbing, balancing, stooping, kneeling, crouching, or crawling; and may occasionally require lifting up to 60 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion.
• If assigned alcohol sales or service where applicable, meet the legal age requirement and complete legally required state or local training and certification, as well as Regal Responsible Beverage Server training on Regal Online University.
• Good public speaking, listening, and clear, direct response skills.
• Ability to perform calculations quickly and accurately and identify and correct errors.
• Ability to identify problems, gather relevant data, consider possible causes and alternatives, and reach evidence-based conclusions.
• Ability to take action beyond what is necessarily called for and perform under pressure or opposition.
• Excellent communication skills with customers, co-workers, and management.
• Ability to establish goals, budget time, and set priorities to achieve objectives.
• Ability to meet the role’s physical demands, including occasional lifting of up to 60 pounds, with reasonable accommodations where applicable.

Responsibilities

• Provide exceptional guest service and represent Regal in accordance with its mission statement and policies.
• Maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning, and comply with the company dress code.
• Operate the Box Office point-of-sale system and accurately handle cash drawers, cards, travelers’ checks, gift cards, and redeemed discounts, passes, and coupons.
• Promote premium viewing experiences and the Regal Crown Club program; sell tickets in accordance with the MPAA rating system and company policy.
• Respond to guest phone calls and questions in a manner consistent with the guest service philosophy.
• Operate the concession point-of-sale system and accurately handle payments, redeemed coupons, and concession stock inventory.
• Prepare and clean concession equipment, promote the Regal Crown Club, and perform suggestive selling.
• Comply with applicable food-safety laws and break and meal-period laws; maintain required alcohol certification and training where applicable.
• Tear and collect ticket stubs, direct patrons to auditoriums, inspect packages when applicable, manage crowds, and help guests find seats.
• Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and a safe environment.
• Report problems, discrepancies, or unusual situations to management.
• Perform auxiliary in-auditorium concession sales as directed by management.
• Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
• Monitor theatre vending equipment and assist with assigned opening and closing duties.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• Eligibility to participate in the 401(k) retirement plan with a company match after reaching age 21 and completing six months of service.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed