Regal Cast Member - SEASONAL

Regal Theatres • Bowling Green, KY

7d • Onsite

About The Position

Regal Cast Members provide exceptional guest service and may be scheduled in the Box Office, Concession Stand, or as an Usher, depending on theatre needs and employee availability. Team members represent Regal consistently with its mission statement and policies, maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning duties, and comply with the company dress code.

Box Office duties include operating the point-of-sale system and accurately handling cash drawers, cards, gift cards, travelers’ checks, and redeemed discounts; promoting premium viewing experiences and the Regal Crown Club; ensuring ticket sales comply with the MPAA rating system and company policy; and responding to guest calls and questions.

Concession duties include operating the point-of-sale system, handling payments and inventory accurately, promoting the Regal Crown Club, preparing and cleaning concession equipment, and suggestive selling. Team members must follow applicable food-safety laws and rules concerning breaks and meal periods. Where applicable, alcohol-related duties require current certification and legal eligibility to sell or serve alcohol. Team members must read and understand training materials on topics such as sexual harassment and discrimination.

Usher duties include tearing and collecting tickets, directing patrons, inspecting bags when applicable, managing crowds, helping guests find seats, enforcing the MPAA rating system, inspecting auditoriums for picture and sound quality and safety, reporting problems to management, making auxiliary concession sales when directed, cleaning auditoriums and other theatre areas, monitoring vending equipment, and assisting with assigned opening and closing duties.

The position pays $12.75 per hour. Team members receive free movie passes and discounted concessions at Regal locations. Eligible team members may participate in the 401(k) plan with company matching after reaching age 21 and completing six months of service.

Requirements

• Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion.
• Good public speaking, listening, and clear, direct communication skills.
• Ability to perform calculations quickly and accurately and identify and correct errors.
• Ability to identify problems, gather relevant data, consider possible causes and alternatives, and reach evidence-based conclusions.
• Ability to take action beyond what is necessarily called for and perform under pressure or opposition.
• Excellent communication skills with customers, co-workers, and management.
• Ability to establish goals, budget time, and set priorities to achieve objectives.
• Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.
• Frequently stand, walk, sit, use hands to handle or feel objects, reach with hands and arms, and talk or hear; occasionally climb or balance and stoop, kneel, crouch, or crawl; occasionally lift up to 60 pounds.
• Vision abilities include close and distance vision, peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

• Provide exceptional guest service and represent Regal in accordance with its mission statement and policies.
• Maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning, and comply with the company dress code.
• Operate the point-of-sale system and accurately handle payments, cash drawers, gift cards, travelers’ checks, redeemed discounts or coupons, and concession inventory as applicable.
• Promote premium viewing experiences and the Regal Crown Club program; perform suggestive selling.
• Ensure ticket sales comply with the MPAA rating system and company policy.
• Respond to guest phone calls and questions consistent with the guest service philosophy.
• Prepare, operate, and clean concession-related equipment and comply with food-safety laws and applicable break and meal-period laws.
• Maintain required alcohol certification and training where applicable; sell or serve alcohol only when legally eligible and assigned to do so.
• Tear and collect tickets, direct patrons to auditoriums, inspect packages when applicable, manage crowd control, and help guests find seats.
• Enforce the MPAA rating system and conduct auditorium inspections for picture and sound quality, content theft, and a safe environment.
• Report problems, discrepancies, and unusual situations to management.
• Perform in-auditorium auxiliary concession sales when directed by management.
• Clean auditoriums after scheduled shows and maintain clean restrooms, lobbies, hallways, and other areas outside auditoriums.
• Monitor theatre vending equipment for cleanliness and operation.
• Assist with assigned opening and closing duties.
• Read and understand training materials covering subjects such as sexual harassment and discrimination.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• 401(k) retirement plan with company match, available after age 21 and six months of service.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed