Regal Cast Member - SEASONAL

Regal • Bowling Green, KY

8d • Onsite

About The Position

Regal Cast Members are responsible for ensuring guests receive exceptional service and representing Regal in a manner consistent with its mission statement and policies. Depending on theatre needs and employee availability, team members may work in the Box Office, Concession Stand, or as an Usher. Duties include regular and consistent attendance, responding to emergencies when called upon, general cleaning, and compliance with the company dress code.

Box Office duties include operating the point-of-sale system and accurately handling cash and other forms of payment, promoting premium viewing experiences and the Regal Crown Club, ensuring ticket sales comply with the MPAA rating system and company policy, and responding to guest calls and questions.

Concession duties include operating the point-of-sale system, accurately handling payments and concession inventory, promoting the Regal Crown Club, operating and cleaning concession equipment, suggestive selling, and following food-safety and meal-break laws. Where applicable, employees must maintain required alcohol certification and training; employees assigned to sell or serve alcohol must meet the legal age requirement. Employees must also read and understand training materials covering topics such as sexual harassment and discrimination.

Usher duties include tearing and collecting tickets, directing patrons, inspecting packages when applicable, managing crowds, helping guests find seats, enforcing the MPAA rating system, inspecting auditoriums for picture and sound quality and safety, reporting problems to management, performing auxiliary concession sales as directed, cleaning auditoriums and other theatre areas, monitoring vending equipment, and assisting with opening and closing duties.

The stated pay is $12.75 per hour. Team members receive free movie passes and discounted concessions at Regal locations. Eligible team members may participate in the 401(k) plan with company match after reaching age 21 and completing six months of service.

Requirements

• Complete the cast certification program as a cast member and as a box office cashier, or be progressing toward completion.
• Possess good public-speaking and listening skills and respond clearly and directly.
• Perform calculations quickly and accurately and identify and correct errors.
• Identify problems, gather relevant data, evaluate information, recognize alternatives, and reach evidence-based conclusions.
• Take action beyond what is necessarily called for and perform under pressure or opposition.
• Possess excellent communication skills with customers, co-workers, and management.
• Establish goals, budget time, and set priorities to achieve desired objectives.
• When assigned to sell or serve alcohol, meet the legal age requirement and complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Academy.
• Frequently stand, walk, sit, use hands to handle or feel objects, reach with hands and arms, and talk or hear; occasionally climb or balance and stoop, kneel, crouch, or crawl; and occasionally lift up to 60 pounds.

Responsibilities

• Provide exceptional guest service and represent Regal consistently with its mission statement and policies.
• Maintain regular and consistent attendance, handle emergency situations when called upon, perform general cleaning, and comply with the company dress code.
• Operate the Box Office point-of-sale system and accurately handle cash, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons.
• Promote premium viewing experiences and the Regal Crown Club program.
• Ensure ticket sales comply with the MPAA rating system and company policy, and respond to guest calls and questions.
• Operate concession point-of-sale systems and accurately handle payments, coupons, and concession stock inventory.
• Operate, prepare, and clean concession equipment; perform suggestive selling; and comply with food-safety laws and applicable break and meal-period laws.
• Maintain required alcohol certifications and training where applicable, and complete legally required training and Regal Responsible Beverage Server training when assigned to alcohol service.
• Tear and collect tickets, direct patrons to auditoriums, inspect packages when applicable, manage crowd control, and assist guests in finding seats.
• Enforce the MPAA rating system and conduct auditorium inspections to monitor picture and sound quality, prevent film and content theft, and help maintain a safe environment.
• Report problems, discrepancies, or unusual situations to management.
• Perform in-auditorium auxiliary concession sales as directed by management.
• Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
• Monitor theatre vending equipment and assist with assigned opening and closing duties.
• Read and understand training materials, including materials on sexual harassment and discrimination.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• Eligibility to participate in a 401(k) retirement plan with a company match after reaching age 21 and completing six months of service.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed