Cast Member - Seasonal
About The Position
The Cast Member works in theater operations and provides professional, helpful, thorough, and timely guest service. Duties include preparing concessions, cashiering, maintaining stock, processing guest orders, keeping theater areas clean, assisting with food distribution and table and auditorium bussing, and supporting guest seating and crowd control. The role also includes handling cash and tickets securely, distributing hearing-impaired equipment, enforcing movie ratings, reporting guest or projection issues to management, and completing opening, mid, and closing procedures. Additional duties may be assigned as business needs change. The position requires effective communication and cooperation with guests and colleagues in a high-volume setting, strong service and follow-up skills, basic math and cash-handling ability, and knowledge of food-handling regulations and company policies. The employee must be able to work flexible hours, including weekends and holidays, and perform frequent standing, walking, bending, and other physical tasks in a theater environment with typical cinema noise, dust, and activity.
Requirements
- Proficient guest-service, administrative, and follow-up skills.
- Comfort communicating and cooperating with guests, supervisors, peers, vendors, or partners.
- Ability to communicate and work effectively with guests in a high-volume setting.
- Good verbal communication and math skills.
- Ability to meet tight deadlines under minimal supervision.
- Proper cash-handling etiquette.
- Knowledge of basic food-handling regulations.
- Knowledge of company policy and procedures.
- Ability to stand, walk, lift, twist, traverse stairs, and bend frequently.
- Ability to walk, bend, and stand for periods of time; frequently use hands to finger, handle, or feel and reach with hands and arms; occasionally lift or move up to 10 pounds; and occasionally light lift 25 to 50 pounds with assistance.
- Flexible availability, including holidays and weekends.
Responsibilities
- Provide professional, helpful, thorough, and timely guest service.
- Prepare concessions, cashier, and perform maintenance duties.
- Set up and maintain appropriate stock levels for box office and concessions.
- Greet guests, assemble food orders, operate point-of-sale terminals, and make accurate change.
- Maintain cleanliness in concessions, the box office, lobby, restrooms, hallways, auditoriums, and employee break room.
- Follow the sequence-of-service policy for each guest transaction.
- Answer guest questions and resolve concerns.
- Adhere to company policies and procedures.
- Complete opening, mid, and closing procedures.
- Assist wait staff with food distribution and bussing tables and auditoriums.
- Clear and reset seats and trays before and after each film.
- Assist with crowd control and guest seating as needed.
- Inform management of guest issues and maintenance requests.
- Ensure the security of box office cash and tickets.
- Distribute hearing-impaired equipment and understand its proper use.
- Enforce movie ratings to prevent underage guests from accessing auditoriums showing adult content.
- Assist with other functions as instructed by the management team.
- Report movie projection issues to a manager, general manager, or projectionist.
- Remain up to date on movie summaries.
- Perform other duties as assigned.
Benefits
- Employee discount on tickets, food, and nonalcoholic beverages.
- Gifts for reaching milestone work anniversaries.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
