$15.30 Cast Member - Winter Seasonal

Regal • Hyattsville, MD

6d • Onsite

About The Position

Regal Cast Members provide exceptional guest service and may be assigned to the Box Office, Concession Stand, or as an Usher, based on theatre needs and employee availability. The role requires consistent attendance, responding to emergencies when called upon, general cleaning, and compliance with the company dress code and policies.

Box Office duties include operating the point-of-sale system and accurately handling payments and ticket redemptions; promoting premium viewing experiences and the Regal Crown Club; selling tickets in accordance with the MPAA rating system and company policy; and responding to guest calls and questions. Concession duties include operating the POS system and handling payments and inventory; promoting the Regal Crown Club; preparing, operating, and cleaning concession equipment; suggestive selling; and following food-safety and break requirements. Where applicable, alcohol-serving duties require current certification and legal eligibility. Ushers tear and collect tickets, direct patrons, inspect packages when applicable, manage crowds, enforce rating policies, monitor auditorium quality and safety, report issues, conduct auxiliary sales, clean theatre areas, monitor vending equipment, and assist with opening and closing duties.

Applicants must complete the Cast Member and Box Office Cashier certification program or be making progress toward completion. The position requires clear communication, effective listening and public speaking, accurate calculations, problem-solving, sound judgment under pressure, and the ability to set goals and priorities. Physical duties frequently involve standing, walking, sitting, handling objects, reaching, and talking or hearing; occasional duties include climbing, balancing, stooping, kneeling, crouching, crawling, and lifting up to 60 pounds. Reasonable accommodations may be made for individuals with disabilities.

Requirements

• Completion of the Cast Member certification program and Box Office Cashier certification program, or progress toward completion.
• Good public speaking, effective listening, and clear, direct responses.
• Ability to perform calculations quickly and accurately and identify and correct errors.
• Ability to identify problems, gather relevant data, evaluate alternatives, reach evidence-based conclusions, and take action.
• Ability to perform under pressure or opposition.
• Excellent communication skills with customers, coworkers, and management.
• Ability to establish goals, budget time, and set priorities.
• If assigned alcohol sales or service where applicable, be of legal age and complete legally required state or local training and certification, as well as Regal Responsible Beverage Server training on Regal Online University.
• Ability to meet the physical demands of the role, including occasionally lifting up to 60 pounds, with reasonable accommodations where applicable.

Responsibilities

• Provide exceptional guest service and represent Regal in accordance with its mission statement and policies.
• Maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning, and comply with the company dress code.
• In the Box Office, operate the POS system and accurately handle cash drawers, cards, travelers’ checks, gift cards, and redeemed tickets, passes, and coupons.
• Promote premium viewing experiences and the Regal Crown Club program; sell tickets in accordance with the MPAA rating system and company policy.
• Respond to guest phone calls and questions in accordance with the guest service philosophy.
• In Concessions, operate the POS system, accurately handle payments and redeemed coupons, and manage concession stock inventory.
• Prepare, operate, and clean concession equipment; promote the Regal Crown Club and use suggestive selling.
• Comply with applicable food safety laws and laws concerning breaks and meal periods; maintain required alcohol certification and training where applicable.
• As an Usher, tear and collect tickets, direct patrons, inspect packages when applicable, manage crowd control, and assist guests with seating.
• Enforce the MPAA rating system and conduct auditorium inspections to monitor picture and sound quality, prevent film and content theft, and help maintain a safe environment.
• Report problems, discrepancies, or unusual situations to management.
• Perform in-auditorium auxiliary concession sales as directed by management.
• Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other theatre areas.
• Monitor the cleanliness and operation of theatre vending equipment and assist with assigned opening and closing duties.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• Eligibility to participate in a 401(k) retirement plan with company match after reaching age 21 and completing six months of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed