Seasonal Cast Member
About The Position
The Seasonal Cast Member works in theater operations and provides professional, helpful, thorough, and timely guest service. The role supports concession and box office operations, food service, theater cleanliness, guest seating, crowd control, and the security of cash and tickets. Team members follow company policies and service procedures, complete opening, mid-shift, and closing tasks, and communicate guest, maintenance, or projection concerns to management. The position reports to the General Manager. The job is performed in a cinema environment with typical noise, dust, and activity, with noise ranging from moderate to high depending on the area. Work involves frequent standing, walking, bending, reaching, and handling items, and occasional lifting, including light lifting of 25–50 pounds with assistance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
- Proficient guest-service, administrative, and follow-up skills.
- Ability to communicate and cooperate with guests, supervisors, peers, vendors, and partners.
- Ability to communicate and work effectively with guests in a high-volume setting.
- Good verbal communication and math skills.
- Ability to meet tight deadlines under minimal supervision.
- Proper cash-handling etiquette.
- Knowledge of basic food-handling regulations.
- Knowledge of company policies and procedures.
- Ability to work flexible hours, including holidays and weekends.
- Ability to stand, walk, lift, twist, traverse stairs, and bend frequently.
- Ability to walk, bend, and stand for periods of time; frequently use hands to finger, handle, or feel and reach with hands and arms; occasionally lift or move up to 10 pounds; and occasionally light-lift 25–50 pounds with assistance.
Responsibilities
- Provide professional, helpful, thorough, and timely guest service.
- Prepare concessions, operate the register, and perform maintenance duties.
- Set up and maintain appropriate stock levels for the box office and concessions.
- Greet guests, assemble food orders, operate point-of-sale terminals, and make accurate change.
- Maintain cleanliness in work areas, including concessions, box office, lobby, restrooms, hallways, auditoriums, and the employee break room.
- Follow the sequence-of-service policy for each guest transaction.
- Answer guest questions and resolve concerns.
- Follow company policies and procedures and complete opening, mid-shift, and closing procedures.
- Assist wait staff with food distribution and bussing tables and auditoriums.
- Clear and reset seats and trays before and after each film.
- Assist with crowd control and guest seating as needed.
- Inform management of guest issues and maintenance requests.
- Ensure the security of box office cash and tickets.
- Distribute hearing-impaired equipment and explain its proper use.
- Enforce movie ratings to prevent underage guests from entering auditoriums showing adult content.
- Assist with other functions as directed by management.
- Report movie projection issues to a manager, General Manager, or projectionist.
- Remain up to date on movie summaries.
- Perform other duties as assigned.
Benefits
- Employee discount on tickets, food, and nonalcoholic beverages.
- Gifts for reaching work-anniversary milestones.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Education Level
No Education Listed
