Seasonal Cast Member

Cinépolis Cinemas USA•Euless, TX

2d•Onsite

About The Position

Cinépolis USA is hiring a seasonal Cast Member in theater operations. Cast Members provide guest service in Concierge, Concessions, Running, Cleaning, and Usher roles. The position includes preparing concessions, cashiering, maintaining stock, assisting with food service, and keeping theater spaces clean. Cast Members also help guests, support crowd control and seating, follow company procedures, and report guest or maintenance issues to management. The role reports to the General Manager and has no supervisory responsibility.

Requirements

Proficient guest-service, administrative, and follow-up skills.
Comfortable communicating and cooperating with guests, supervisors, peers, vendors, and partners.
Ability to communicate and work effectively with guests in a high-volume setting.
Good verbal communication and math skills.
Ability to meet tight deadlines under minimal supervision.
Proper cash-handling etiquette.
Knowledge of basic food-handling regulations.
Knowledge of company policies and procedures.
Ability to work flexible hours, including holidays and weekends.
Ability to stand, walk, lift, twist, traverse stairs, and bend frequently.
Ability to walk, bend, and stand for periods of time; frequently use hands to finger, handle, or feel and reach with hands and arms; occasionally lift or move up to 10 pounds; and occasionally lift 25–50 pounds with assistance.

Responsibilities

Provide professional, helpful, thorough, and timely guest service.
Prepare concessions, operate point-of-sale terminals, cashier, make accurate change, and maintain concession and box office stock.
Greet guests, assemble food orders, answer questions, and resolve guest concerns.
Maintain cleanliness in concessions, the box office, lobby, restrooms, hallways, auditoriums, and employee break room.
Follow the sequence-of-service policy for each guest transaction and adhere to company policies and procedures.
Complete opening, mid-shift, and closing procedures.
Assist wait staff with food distribution and bussing tables and auditoriums.
Clear and reset seats and trays before and after each film.
Assist with crowd control and seating guests as needed.
Inform management of guest issues and maintenance requests.
Ensure the security of box office cash and tickets.
Distribute hearing-impaired equipment and understand its proper use.
Enforce movie ratings to prevent underage guests from entering auditoriums showing adult content.
Communicate movie projection issues to a manager, the General Manager, or projectionist.
Stay up to date on movie summaries.
Assist with other functions and duties as assigned by management.