Seasonal Cast Member

Cinépolis Cinemas USA•Inglewood, CA

2d•$16 - $20•Onsite

About The Position

Cinépolis USA is hiring a Seasonal Cast Member for theater operations. Cast Members provide guest service in areas including Concierge, Concessions, Running, Cleaning, and Usher. The role involves preparing concessions, handling transactions, maintaining stock and cleanliness, assisting with food delivery and table bussing, supporting guest seating and crowd control, and helping ensure a safe, well-maintained cinema experience. Cast Members report to the General Manager. This is a non-exempt role.

Requirements

Proficient guest-service, administrative, and follow-up skills.
Comfort communicating and cooperating with guests, supervisors, peers, vendors, and partners.
Ability to communicate and work effectively with guests in a high-volume setting.
Good verbal communication and math skills.
Ability to meet tight deadlines under minimal supervision.
Proper cash-handling etiquette.
Knowledge of basic food-handling regulations.
Flexible working hours, including holidays and weekends.
Knowledge of company policies and procedures.
Ability to stand, walk, lift, twist, traverse stairs, and bend frequently.
Ability to walk, bend, and stand for periods of time, and frequently use hands to finger, handle, or feel and reach with hands and arms.
Ability to occasionally lift or move up to 10 pounds and occasionally light-lift 25 to 50 pounds with assistance.

Responsibilities

Provide professional, helpful, thorough, and timely guest service.
Prepare concessions, handle cashiering, and perform maintenance duties.
Set up and maintain appropriate stock levels for the box office and concessions.
Greet guests, assemble food orders, operate point-of-sale terminals, and make accurate change.
Maintain cleanliness in work areas, including concessions, box office, lobby, restrooms, hallways, auditoriums, and employee break room.
Follow the sequence-of-service policy for each guest transaction.
Answer guest questions and resolve concerns.
Adhere to company policies and procedures.
Complete opening, mid-shift, and closing procedures.
Assist wait staff with distributing food and bussing tables and auditoriums.
Clear and reset seats and trays before and after each film.
Assist with crowd control and seating guests as needed.
Inform the management team of guest issues and maintenance requests.
Ensure the security of box office cash and tickets.
Distribute hearing-impaired equipment and understand its proper use.
Enforce movie ratings to prevent underage guests from accessing auditoriums with adult content.
Assist with other functions as instructed by the management team.
Report movie projection issues to a manager, general manager, or projectionist.
Remain up to date on movie summaries.
Perform other duties as assigned.