Seasonal Cast Member

Cinépolis Cinemas USA•Los Angeles, CA

2d•$17 - $20•Onsite

About The Position

Cast Members provide guest service in the areas of Concierge, Concessions, Running, Cleaning, and Usher at a Cinépolis theater. The role includes greeting and assisting guests, preparing concessions and food orders, operating point-of-sale terminals, maintaining stock and cleanliness, and supporting theater operations throughout opening, mid, and closing procedures. Cast Members also help with seating and crowd control, table and auditorium service, guest concerns, hearing-impaired equipment, age-rating enforcement, and reporting guest, maintenance, or projection issues to management.

Requirements

Proficient guest service, administrative, and follow-up skills.
Comfort communicating and cooperating with guests, supervisors, peers, vendors, or partners.
Ability to communicate and work effectively with guests in a high-volume setting.
Good verbal communication and math skills.
Ability to meet tight deadlines under minimal supervision.
Proper cash-handling etiquette.
Knowledge of basic food-handling regulations.
Knowledge of company policies and procedures.
Ability to stand, walk, lift, twist, traverse stairs, and bend frequently.

Responsibilities

Provide professional, helpful, thorough, and timely guest service.
Prepare concessions, operate the cashier function, and perform concession maintenance.
Set up and maintain appropriate stock levels for the box office and concessions.
Greet guests, assemble food orders, operate point-of-sale terminals, and make accurate change.
Maintain cleanliness in work areas, including concessions, box office, lobby, restrooms, hallways, auditoriums, and employee break room.
Follow the sequence-of-service policy for each guest transaction.
Answer guest questions and resolve concerns.
Adhere to company policies and procedures.
Complete opening, mid, and closing procedures.
Assist wait staff with distributing food and bussing tables and auditoriums.
Clear and reset seats and trays before and after each film.
Assist with crowd control and guest seating as needed.
Inform the management team of guest issues and maintenance requests.
Ensure the security of box office cash and tickets.
Distribute hearing-impaired equipment and understand its proper use.
Enforce movie ratings to prevent underage guests from accessing auditoriums showing adult content.
Assist with other functions as instructed by the management team.
Report movie projection issues to a manager, general manager, or projectionist.
Remain up to date on movie summaries.
Perform other duties as assigned.