Cast Member-Seasonal
About The Position
Cast Members provide guest service in the areas of Concierge, Concessions, Running, Cleaning, and Usher at a Cinépolis theater. They help ensure a professional, helpful, thorough, and timely guest experience while carrying out operational duties across the theater. The role includes preparing concessions, cashiering, maintaining stock, greeting guests, assembling food orders, operating point-of-sale terminals, maintaining cleanliness, assisting wait staff, resetting seats and trays, helping with crowd control and seating, and addressing guest questions or concerns. Cast Members follow company policies and service procedures, complete opening, mid, and closing procedures, safeguard box office cash and tickets, support accessibility equipment use, enforce movie ratings, and notify management of guest or maintenance issues. They may also communicate projection concerns and perform other duties as assigned.
Requirements
- Proficient guest service, administrative, and follow-up skills.
- Comfortable communicating and cooperating with guests, supervisors, peers, vendors, or partners.
- Ability to communicate and work effectively with guests in a high-volume setting.
- Good verbal communication and math skills.
- Ability to meet tight deadlines under minimal supervision.
- Proper cash-handling etiquette.
- Knowledge of basic food-handling regulations.
- Knowledge of company policies and procedures.
- Ability to stand, walk, lift, twist, traverse stairs, and bend frequently.
- Ability to walk, bend, and stand for periods of time; frequently use hands to finger, handle, or feel and reach with hands and arms.
- Ability to occasionally lift or move up to 10 pounds and occasionally light-lift 25 to 50 pounds with assistance.
- Flexible working hours, including holidays and weekends.
Responsibilities
- Provide professional, helpful, thorough, and timely guest service.
- Prepare concessions, cashier, and perform concession maintenance duties.
- Set up and maintain appropriate stock levels for the box office and concessions.
- Greet guests, assemble food orders, operate point-of-sale terminals, and make accurate change.
- Maintain cleanliness in work areas, including concessions, box office, lobby, restrooms, hallways, auditoriums, and employee break room.
- Follow the sequence-of-service policy for each guest transaction.
- Answer guest questions and resolve concerns.
- Adhere to company policies and procedures.
- Complete opening, mid, and closing procedures.
- Assist wait staff with food distribution and bussing tables and auditoriums.
- Clear and reset seats and trays before and after each film.
- Assist with crowd control and guest seating as needed.
- Inform the management team of guest issues and maintenance requests.
- Ensure the security of box office cash and tickets.
- Distribute hearing-impaired equipment and understand its proper use.
- Enforce movie ratings to prevent underage guests from accessing auditoriums showing adult content.
- Assist with other functions as instructed by the management team.
- Communicate movie projection issues to a manager, general manager, or projectionist.
- Remain up to date on movie summaries.
- Perform other duties as assigned.
Benefits
- Employee discount on tickets, food, and nonalcoholic beverages.
- Gifts for reaching milestone work anniversaries.
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What This Job Offers
Education Level
No Education Listed
