Seasonal Beauty Advisor - Lancome, Chandler Fashion Center

Macy's • Chandler, AZ

6d

About The Position

As a Cosmetic Sales Colleague, also known as a Beauty Advisor, you are a trusted beauty expert who creates personalized and inspiring shopping experiences, builds customer confidence, and drives sales. You offer product advice, demonstrations, and tailored consultations, which may include makeup application and skincare recommendations. You use product knowledge and awareness of current trends to introduce customers to products and innovations that meet their needs and style.

You build lasting customer relationships and grow a loyal client base through consistent follow-up, virtual outreach, and personalized service. You help maintain an organized, shoppable sales floor and beauty counter, stay informed about sales goals, new arrivals, top sellers, trends, and promotions, and support teammates in providing excellent service. The position requires flexible availability, including days, evenings, weekends, and holidays. Schedules depend on business needs and colleague availability; all schedules include weekend shifts. Macy’s describes full-time colleagues as typically working 30 or more hours per week and part-time colleagues as typically working 12–24 hours per week.

Requirements

• At least 1 year of customer service or selling experience.
• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to deliver personalized beauty experiences by building relationships, identifying customer needs, demonstrating product application, and educating customers on beauty products.
• Ability to meet and surpass daily sales goals through exceptional service.
• Ability to effectively use point-of-sale technology and digital tools.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

• Provide personalized beauty consultations, product advice, demonstrations, makeup application, and skincare recommendations.
• Build customer relationships and grow a loyal client base through follow-up, virtual outreach, and personalized service.
• Meet and exceed sales goals by providing exceptional service and educating customers about beauty products.
• Acquire new customers by opening credit accounts and explaining loyalty benefits.
• Use clienteling tools to promote offers and product launches, participate in sales events, and stay current through training and vendor education.
• Maintain an organized, clean, and shoppable beauty counter and sales floor; refresh signage and pricing and assist with merchandise moves as needed.
• Use point-of-sale technology and digital tools to process transactions and support the shopping experience.
• Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
• Support colleagues through honest, caring, and collaborative teamwork.
• Share loyalty program benefits, ensure customers have what they need, and thank them for their visit.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Education Level: No Education Listed