Seasonal Beauty Advisor - Lancome, Chandler Fashion Center
About The Position
As a Cosmetic Sales Colleague, also known as a Beauty Advisor, you are a trusted beauty expert who creates personalized and inspiring shopping experiences that build customer confidence and drive sales. You educate customers, offer product advice and demonstrations, and provide tailored consultations that may include makeup application and skincare recommendations. You use product knowledge and awareness of trends to introduce customers to products and innovations suited to their needs and style. You build and manage customer relationships through follow-up, virtual outreach, and personalized service, with the goal of exceeding expectations and achieving sales goals. The role also involves preparing and maintaining a clean, organized, and shoppable sales floor; staying informed about sales goals, new arrivals, top sellers, trends, and promotions; sharing loyalty program benefits; supporting colleagues; and providing welcoming, collaborative service. The position requires regular weekend shifts, with availability for days, evenings, weekends, and holidays. Hours depend on business needs and colleague availability. Macy’s describes the role as seasonal in the job title.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Provide personalized beauty experiences by building customer relationships, identifying customer needs, demonstrating product application, and explaining the benefits and use of beauty products.
- Offer beauty advice and tailored consultations, including makeup application and skincare recommendations where appropriate.
- Maintain current knowledge of products, new arrivals, top-selling items, trends, promotions, and product launches.
- Build and manage a loyal client base through consistent follow-up, virtual outreach, personalized service, and clienteling tools.
- Achieve and surpass daily sales goals through exceptional customer service.
- Acquire new customers by opening credit accounts and sharing loyalty program benefits.
- Maintain an organized, clean, and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves as needed.
- Participate in sales events and ongoing training and vendor education.
- Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
- Welcome customers, foster personal conversations and lasting relationships, ensure customers have what they need, and thank them sincerely.
- Support teammates through honest, caring, and collaborative service.
- Review sales goals and prepare for the day by learning about arrivals, best sellers, trends, and promotions.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
