Seasonal Beauty Advisor - Lancome, Fashion Valley

Macy's•San Diego, CA

About The Position

As a Cosmetic Sales Colleague, also known as a Beauty Advisor, you are a trusted expert customers turn to for beauty advice. You create personalized, inspiring shopping experiences that build customer confidence and drive sales. You provide expert advice, product demonstrations, tailored consultations, makeup application, and skincare recommendations. You use product knowledge and awareness of trends to introduce customers to items and innovations suited to their needs and style. You build lasting client relationships and grow a loyal client base through consistent follow-up, virtual outreach, and personalized service, with the goal of exceeding customer expectations and sales goals. You help maintain a clean, organized, and shoppable sales floor and counter, keep signage and pricing current, and assist with merchandise moves. You share loyalty program benefits, support colleagues, and continue learning to improve individual and store results. The role requires flexible availability, including days, evenings, weekends, and holidays, with regular attendance and punctuality. Schedules include weekend shifts, and hours depend on business needs and colleague availability. Macy’s describes full-time colleagues as typically working 30 or more hours per week and part-time colleagues as typically working 12–24 hours per week.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to use point-of-sale technology and digital tools.
Ability to talk, lift, move, stand, reach with arms and hands, and perform the listed physical activities.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Provide personalized beauty experiences by building customer relationships, identifying customer needs, demonstrating product application, and explaining beauty products and their benefits.
Offer beauty advice and tailored consultations, including makeup application and skincare recommendations.
Use product knowledge and awareness of trends to introduce customers to relevant products and new launches.
Grow and manage a loyal client base through consistent follow-up, virtual outreach, and personalized service.
Meet and exceed sales goals by providing exceptional customer service.
Acquire new customers by opening credit accounts and sharing loyalty program benefits.
Maintain an organized, clean, and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves as needed.
Review sales goals, new arrivals, top-selling items, trends, and promotions to prepare for customer engagement.
Participate in sales events and ongoing training and vendor education.
Use clienteling tools, point-of-sale technology, and digital tools to promote offers and product launches and support transactions.
Collaborate with colleagues and contribute to individual and store results.

Benefits

Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.