Seasonal Beauty Advisor - Lancome, Manassas

Macy's•Manassas, VA

1d•Onsite

About The Position

As a Cosmetic Sales Colleague, also known as a Beauty Advisor, you are a trusted expert who creates personalized and inspiring beauty shopping experiences. You educate customers, provide product advice and demonstrations, and offer tailored consultations that may include makeup application and skincare recommendations. You use product knowledge and awareness of current trends to recommend items and innovations suited to customers’ needs and style. You build lasting customer relationships by developing and managing a loyal client base through follow-up, virtual outreach, and personalized service, while working to exceed expectations and achieve sales goals. You help keep the counter and sales floor clean, organized, and shoppable; stay informed about new arrivals, top sellers, trends, and promotions; and support colleagues through collaboration and customer-focused service. The role requires flexible availability, including days, evenings, weekends, and holidays. Schedules depend on business needs and colleague availability.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to use point-of-sale technology and digital tools.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Welcome and engage customers, build relationships, identify their needs, and deliver personalized beauty experiences.
Demonstrate product application and educate customers about beauty products, their benefits, and their use.
Provide beauty advice and tailored consultations, including makeup application and skincare recommendations.
Build and manage a loyal client base through follow-up, virtual outreach, and personalized service.
Use clienteling tools to promote offers and product launches, participate in sales events, and complete ongoing training and vendor education.
Achieve daily sales goals by providing exceptional service and introducing customers to relevant products and innovations.
Acquire new customers by opening credit accounts and explaining loyalty program benefits.
Use point-of-sale technology and digital tools to process transactions and support the shopping experience.
Keep the counter and sales floor clean, organized, and shoppable; refresh signage and pricing and assist with merchandise moves as needed.
Stay informed about sales goals, new arrivals, top-selling items, trends, and promotions.
Collaborate with colleagues to serve customers and communities.
Meet physical requirements including standing, lifting, moving, reaching, and climbing ladders.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.