Seasonal Beauty Advisor - Lancome, Lehigh Valley

Macy's•Whitehall, PA

1d•Onsite

About The Position

The Seasonal Beauty Advisor, also known as a Cosmetic Sales Colleague, is a trusted beauty expert who creates personalized and inspiring customer experiences while driving sales. The role involves offering product advice, demonstrations, makeup application, and skincare recommendations tailored to customers’ needs and style. Advisors use current product and trend knowledge to introduce customers to new items and innovations, build lasting client relationships, and grow a loyal client base through follow-up, virtual outreach, and personalized service. Colleagues prepare the sales floor by reviewing goals, learning about new products and promotions, and maintaining a clean, organized, shoppable space. They welcome customers, build relationships through personal conversations, maintain counters and sales floors, refresh signage and pricing, and assist with merchandise moves. They share loyalty program benefits, seek to meet or exceed sales goals, and collaborate with colleagues to improve customer and store results. The position requires flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality. It involves frequent use of computers and other technology, including handheld equipment and cash registers, as well as extended standing and physical tasks such as lifting, moving, reaching, stooping, kneeling, crouching, and climbing ladders.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to deliver personalized beauty experiences, build customer relationships, identify customer needs, demonstrate product application, and educate customers about beauty products.
Ability to use point-of-sale technology and digital tools.
Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

Offer personalized beauty consultations, product advice, demonstrations, makeup application, and skincare recommendations.
Use product knowledge and awareness of trends to introduce customers to items and innovations suited to their needs.
Build and manage customer relationships and a loyal client base through consistent follow-up, virtual outreach, and personalized service.
Meet and surpass sales goals by providing exceptional customer service.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Use clienteling tools to promote offers and product launches, participate in sales events, and complete ongoing training and vendor education.
Maintain an organized and shoppable counter and sales floor, refresh signage and pricing, and assist with merchandise moves.
Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
Review sales goals, new arrivals, top-selling items, trends, and promotions to prepare for customer engagement.
Collaborate with colleagues to support customers and communities and improve individual and store results.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice