Seasonal Beauty Advisor - Lancome, Lehigh Valley

Macy's•Whitehall, PA

2d•$15 - $22

About The Position

As a Cosmetic Sales Colleague, also known as a Beauty Advisor, you are a trusted expert who creates personalized, inspiring beauty shopping experiences that build customer confidence and drive sales. You provide expert advice, product demonstrations, tailored consultations, makeup application, and skincare recommendations. You stay current on products, innovations, and trends, introduce customers to items that suit their needs and style, and build lasting client relationships through follow-up, virtual outreach, and personalized service. You contribute to sales goals while helping customers feel confident, cared for, and excited to return. You help keep the sales floor clean, organized, and ready for customers; review goals and learn about new arrivals, top sellers, trends, and promotions; and maintain counters, signage, and pricing. You use warm, personal conversations to build customer relationships, share loyalty program benefits, and provide a sincere closing experience. You also collaborate with colleagues, take pride in your work, and continue learning to improve individual and store results. The role requires flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The posting identifies this opportunity as seasonal.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to perform the stated physical requirements, including standing, moving, lifting, reaching, and climbing ladders.
Ability to use computers and other technology, including handheld equipment and a cash register, to perform job functions and process transactions.

Responsibilities

Create personalized beauty experiences by building customer relationships, identifying needs, demonstrating product application, and educating customers on beauty products and their use.
Provide product advice and tailored consultations, including makeup application and skincare recommendations.
Stay informed about products, launches, trends, promotions, and sales goals.
Build and manage a loyal client base through follow-up, virtual outreach, and personalized service.
Drive sales and client loyalty by maintaining an organized, shoppable space and using clienteling tools to promote offers and product launches.
Participate in sales events and ongoing training and vendor education.
Meet and surpass daily sales goals through exceptional customer service.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
Maintain counters and sales floors, refresh signage and pricing, and assist with merchandise moves as needed.
Support colleagues through honest, caring collaboration and contribute to individual and store results.
Provide a warm welcome and sincere closing, ensuring customers have what they need and sharing loyalty program benefits.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.