Seasonal Beauty Advisor - Lancome, St Louis Galleria
About The Position
As a Cosmetic Sales Colleague, also known as a Beauty Advisor, you are a trusted beauty expert who creates personalized, inspiring shopping experiences that build customer confidence and drive sales. You provide product advice, demonstrations, tailored consultations, makeup application, and skincare recommendations. You use product knowledge and awareness of current trends to introduce customers to items and innovations suited to their needs and style. You build and manage customer relationships through follow-up, virtual outreach, and personalized service while working to exceed customer expectations and achieve sales goals. You help prepare and maintain the sales floor and beauty counter, stay informed about sales goals, new arrivals, promotions, and trends, and offer customers a warm, attentive experience. You support the team through collaboration, take pride in your work, and continuously learn to improve individual and store results. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to use point-of-sale technology and digital tools, including handheld equipment and cash registers, and to process register transactions.
- Ability to talk, lift, move, stand, reach with arms and hands, and perform other physical tasks required for the position.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Welcome customers and provide personalized beauty experiences by building relationships and identifying their needs.
- Demonstrate product application and educate customers about beauty products, including their benefits and use.
- Provide beauty advice and tailored consultations, which may include makeup application and skincare recommendations.
- Build and manage a loyal customer base through follow-up, virtual outreach, and personalized service.
- Meet and surpass sales goals by providing exceptional customer service.
- Acquire new customers by opening credit accounts and explaining loyalty program benefits.
- Use clienteling tools to promote offers and product launches, participate in sales events, and maintain current product and trend knowledge through training and vendor education.
- Maintain an organized, clean, and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves as needed.
- Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
- Review sales goals, new arrivals, top-selling products, trends, and promotions to prepare for customer interactions.
- Support colleagues through honest, caring collaboration and help deliver individual and store results.
- Conclude customer interactions by sharing loyalty benefits, ensuring customers have what they need, and offering a sincere thank-you.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
