Terrain Seasonal Artisan

Urban Outfitters•Palo Alto, CA

3d•Onsite

About The Position

A Design by Terrain Seasonal Artisan uses an eye for art, style, and color to create floral designs in-store and off-site. The role upholds Terrain’s promises to welcome, inspire, inform, and appreciate customers. It focuses on personalized customer service, collaborative design work, compelling merchandise displays, and supporting store operations.

Requirements

Experience in customer service.
Experience in horticultural and floral design.
Basic knowledge of hand tools, wire usage, and glue guns.
Art and design background.
Ability to work flexible hours, including nights, weekends, and holidays, to meet store needs.

Responsibilities

Build genuine, long-lasting customer relationships through personalized attention and respond promptly to project inquiries.
Share product knowledge, new arrivals, and current trends, and guide customers toward choices that reflect their personal style.
Promote Terrain events and encourage customer engagement and participation.
Use systems and applications to provide efficient, seamless customer interactions.
Participate in daily meetings and projects, communicating with the team and sharing enthusiasm for plants, horticulture, floral design, and garden style.
Take initiative and work collaboratively toward shared design goals; adapt to changing display priorities and help solve problems.
Partner with design leadership to create compelling merchandise displays and installations that reflect the Terrain aesthetic.
Coordinate with nursery, event, and operations teams to ensure plant displays are cared for and restocked, and keep back-of-house display areas clean and organized.
Lead an area of specialty, sharing elevated knowledge with customers and associates.
Follow store safety standards, maintain inventory accuracy, reduce product loss, and comply with company policies and procedures.