Seasonal Ambassador - Village Pointe

Lush Handmade Cosmetics•Omaha, NE

About The Position

Seasonal Ambassadors at Lush are experts in product and brand knowledge who provide exceptional customer consultations and product demonstrations. They build strong team relationships and contribute to shop excellence in sales and operations. On the shop floor, they work to exceed daily sales goals while fostering a fun, inclusive team environment and creating unique, memorable customer experiences. The role involves helping customers through personalized product recommendations and product knowledge, while contributing to Lush's positive impact and brand values.

Requirements

Excellent customer service skills.
Flexibility to adapt to changing situations and priorities in a fast-paced environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Strong problem-solving skills for addressing issues in day-to-day operations.
Experience working in a team environment.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results and feedback to exceed sales goals, take ownership of individual results, and grow contributions to store sales.
Deliver a world-class customer experience by listening attentively, asking open-ended questions, identifying customer needs, and demonstrating product features and benefits.
Look for opportunities to make customers’ day and create memorable experiences.
Educate customers about Lush brand values, including fighting animal testing, fresh cosmetics, ethical buying, vegetarian products, handmade products, and naked packaging.
Communicate Lush’s brand values in the shop and through community engagement, including hosting store parties and other initiatives that attract customers.
Continually develop product knowledge, including knowledge of products, ingredients, and benefits, to make informed recommendations.
Use company resources to develop sales techniques and product knowledge, improve personal performance, and support team growth and sales.
Assess personal performance and seek feedback, resources, and opportunities to improve skills, knowledge, and abilities.
Encourage open communication and listen to team members’ perspectives on diversity, equity, inclusion, and belonging.
Promote teamwork and collaboration, and recognize and value each employee’s contributions.
Be punctual, reliable, and present; participate in teamwork, take breaks when needed, and keep up to date with company news and updates.
Maintain a clean, organized, and visually appealing store.
Use visual merchandising guidelines to adjust product displays in real time based on sales.
Follow company standards and procedures for opening and closing, product integrity, respectful workplaces, and health and safety.