Manager in Training - Village Pointe

Lush•Omaha, NE

About The Position

The Manager in Training (MIT) brings Lush’s Leadership Practices into interactions with customers, staff, and store operations. The MIT supports the Store Manager in all business areas as needed and as delegated by the Retailer. As second-in-command, the MIT takes on Manager duties when required to support a strong customer and staff experience, operational excellence, and achievement of sales goals. The role includes driving sales and customer experience, developing and supporting the team, recruitment and staff development, and maintaining store operations and standards.

Requirements

1–3 years of experience managing or supervising in a retail environment.
Excellent listening and communication skills.
Excellent analytical, critical-thinking, and troubleshooting skills.
Excellent organization and time-management skills.
Strong customer-service, supervisory, and sales skills.
Knowledge of and interest in skincare, natural beauty, and ethical business.
Ability to work flexible hours to meet the needs of the shop, including holidays, evenings, and weekends.

Nice To Haves

Experience with consultation-based customer service models.
Ability to develop and train staff through positive coaching and feedback.
Proficiency in Excel and Microsoft Suite, and adaptability to other systems.
Basic HR skills in hiring, scheduling, training, and performance management.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Collaborate with the team on plans to exceed daily sales goals and provide an inclusive customer experience that welcomes visitors, meets their needs, and makes their day.
Educate customers and staff about Lush’s brand values and communicate its positions on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging through the shop, community engagement, and traffic-driving initiatives.
Build product knowledge through ongoing learning and make informed product recommendations.
Understand sales metrics, budgets, and reports, and use behaviors on the sales floor to drive profitable results.
Support the team on the sales floor by answering questions, removing obstacles, problem-solving, and motivating staff to meet sales goals.
Own personal development by assessing performance, seeking feedback and resources, and pursuing opportunities to improve skills and knowledge; support team development through coaching and leading by example.
Communicate needs and feedback to the team and leaders, adapt to business needs, and engage the team to build strong peer and customer relationships connected to brand values.
Support shop staffing by networking, recruiting, hiring, and succession planning within the market.
Collaborate with the Manager on plans to improve staff engagement, retention, performance, and Diversity, Equity, Inclusion and Belonging practices.
Support the Manager in maintaining shop compliance and ensuring staff follow company standards for opening and closing, product integrity, respectful workplace, health and safety, and daily communication.
Support inventory-team training on fresh standards and rotation rules, and manage ordering to ensure appropriate products and quantities are available within the allocated budget.
Help the team maintain a clean and attractive work environment and follow merchandising and design standards that provide a consistent customer experience and drive sales.
Ensure appropriate staffing and skill levels during peak times, and ensure breaks and meals are allocated and recorded appropriately for staff wellbeing and payroll accuracy.