Seasonal Ambassador - Village Pointe

Lush Handmade Cosmetics•Omaha, NE

3d•$16 - $16

About The Position

Seasonal Ambassadors at Lush are experts in product and brand knowledge who provide exceptional customer consultations and product demonstrations. They build strong team relationships and contribute to shop excellence in sales and operations. On the shop floor, they work to exceed daily sales goals while creating a fun, inclusive team environment and memorable customer experiences. The role involves helping customers find products suited to their needs and sharing knowledge of Lush products and brand values. This is a seasonal contract role with a stated schedule of 0–39 hours per week. The listed pay for Village Pointe is $15.50 USD per hour.

Requirements

Excellent customer service skills.
Flexibility to adapt to changing situations and priorities in a fast-paced environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Strong problem-solving skills for day-to-day operational issues.
Experience working in a team environment.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results and feedback to exceed sales goals and grow contributions to store sales.
Deliver a high-quality customer experience by listening attentively, asking open-ended questions, identifying customer needs, and demonstrating product features and benefits.
Look for opportunities to make customers’ days and create memorable experiences.
Educate customers about Lush brand values, including fighting animal testing, fresh cosmetics, ethical buying, 100% vegetarian products, handmade products, and naked packaging.
Communicate brand values in the shop and through community engagement, including hosting store parties and other traffic-building initiatives.
Continually develop product knowledge, including knowledge of products, ingredients, and benefits, and provide informed recommendations.
Use company resources to develop sales techniques and product knowledge, assess performance, seek feedback, and improve skills.
Support team growth and sales performance.
Encourage open communication and listen to team members’ perspectives on diversity, equity, inclusion, and belonging; promote teamwork, collaboration, and recognition of individual contributions.
Be punctual, reliable, and present; participate in teamwork, take breaks when needed, and stay current with company news and updates.
Maintain a clean, organized, visually appealing store.
Use visual merchandising guidelines to make real-time product-display adjustments based on sales.
Follow company standards for opening and closing, product integrity, respectful workplace practices, and health and safety.