Seasonal Ambassador - Bridgeport Village

Lush Handmade Cosmetics•Tigard, OR

About The Position

Seasonal Ambassadors at Lush share product and brand knowledge and provide customer consultations and product demonstrations. They build strong team relationships and contribute to shop excellence in sales and operations. On the shop floor, they work to exceed daily sales goals while helping create a fun, inclusive team environment and memorable customer experiences. The role includes making personalized product recommendations, demonstrating products, and sharing Lush’s values and expertise with customers and the community. This is a seasonal contract role with a schedule of 0–39 hours per week at Bridgeport Village. The listed pay is $17.50 per hour.

Requirements

Excellent customer service skills.
Flexibility to adapt to changing situations and priorities in a fast-paced environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Strong problem-solving skills for addressing day-to-day operational issues.
Experience working in a team environment.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results and feedback to exceed sales goals and increase personal contribution to store sales.
Deliver a high-quality customer experience by listening attentively, asking open-ended questions, identifying customer needs, and providing personalized recommendations.
Demonstrate product features and benefits and look for opportunities to make customers’ visits memorable.
Educate customers about Lush brand values, including fighting animal testing, fresh cosmetics, ethical buying, vegetarian products, handmade products, and naked packaging.
Represent the brand in the shop and through community engagement, including hosting store parties and other initiatives to increase traffic.
Continually build product knowledge, including knowledge of products, ingredients, and benefits.
Use company resources to develop sales techniques and product knowledge, support team growth, and improve performance.
Assess personal performance and seek feedback, learning resources, and development opportunities.
Encourage open communication and listen to team perspectives on diversity, equity, inclusion, and belonging; promote teamwork and recognize each employee’s contributions.
Be punctual, reliable, and present; participate in teamwork, take breaks when needed, and stay informed about company updates.
Maintain a clean, organized, and visually appealing store.
Use visual merchandising guidelines and sales information to adjust product displays in real time.
Follow company standards for opening and closing, product integrity, respectful workplace practices, and health and safety.