Seasonal Ambassador - Bridgeport Village

Lush Handmade Cosmetics•Tigard, OR

About The Position

Seasonal Ambassadors at Lush are experts in product and brand knowledge who provide exceptional customer consultations and product demonstrations. They build strong team relationships and contribute to shop excellence in sales and operations. On the shop floor, they work to surpass daily sales goals while creating a fun, inclusive team environment and memorable customer experiences. The role includes sharing personalized product recommendations, explaining product features and benefits, and helping customers understand Lush’s brand values. Seasonal Ambassadors also support store operations through merchandising, inventory adjustments, and adherence to company standards and procedures.

Requirements

Excellent customer service skills.
Flexibility to adapt to changing situations and priorities in a fast-paced environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Strong problem-solving skills for day-to-day operational issues.
Experience working in a team environment.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results and feedback to exceed sales goals and grow personal contribution to store sales.
Deliver a high-quality customer experience by listening attentively, asking open-ended questions, identifying customer needs, demonstrating products, and offering informed recommendations.
Educate customers about Lush’s brand values, including fighting animal testing, fresh cosmetics, ethical buying, vegetarian products, handmade products, and naked packaging.
Support community engagement by hosting store parties and other initiatives that help attract customers and communicate what makes Lush unique.
Continue learning about Lush products, ingredients, and benefits to provide appropriate recommendations.
Use company resources to develop sales techniques and product knowledge; assess performance and seek feedback and development opportunities.
Encourage open communication and listen to team members’ perspectives on diversity, equity, inclusion, and belonging; promote collaboration and recognize individual contributions.
Be punctual, reliable, present, and engaged in teamwork; take breaks when needed and stay current with company news and updates.
Maintain a clean, organized, and visually appealing store.
Use visual merchandising guidelines and sales information to make real-time adjustments to product displays.
Follow company standards for opening and closing, product integrity, respectful workplace practices, and health and safety.