Guest Experience Host (Village Pointe)

The Escape Game•Omaha, NE

2d•Onsite

About The Position

The Guest Experience Host creates memorable, guest-focused experiences at The Escape Game and Great Big Game Show. This is a guest-facing, performance-based role for someone who brings energy, confidence, warmth, and care to interactions with guests of all ages in a fast-paced, team-oriented environment. Hosts welcome guests, build personal connections, explain games, and lead activities. For Great Big Game Show, hosts introduce minigames, provide upbeat commentary, track points, and crown the winning team. For The Escape Game, hosts lead groups through immersive escape rooms. Hosts also capture guest moments on a company iPhone and send groups a short highlight video. The role includes operating and monitoring games and studios with game software, HMI, and UI tools; resetting and maintaining game areas; keeping the facility clean and stocked; and helping with front-desk coverage and opening or closing when needed. The position is hourly and non-exempt, with scheduling primarily on nights, weekends, and holidays, for up to 40 hours per week. The Village Pointe location is expected to open in December 2026. The employer describes opportunities for growth into leadership, potentially within 3–12 months, based on performance, availability, and alignment with its mission, vision, and values.

Requirements

Flexible availability; the role often requires nights, weekends, and holidays.
Ability to stand and speak publicly for extended periods; games or shows last about one hour, with up to 4–5 per shift.
Ability to read, understand, and memorize host scripts.
Ability to improvise fun, appropriate, professional commentary for guests of all ages.
Excellent communication skills with guests.
Ability to perform physical activities including deep cleaning, painting, standing, crawling, bending, lifting 30–40 lbs, and minor game repairs.
Ability to use small tools and strong magnets and quickly reset locks, drawers, shelves, and game components within training timeframes.
Quick and effective decision-making abilities.
Basic computer and technology skills.
Creative problem-solving skills.
Alignment with the company's uniform standards, including restrictions on facial piercings, jewelry, and name-tag or lanyard decorations.
Offers are contingent on passing a pre-employment background check; the employer may request drug testing before hire or upon reasonable suspicion, and refusal can result in termination.

Nice To Haves

Experience in a restaurant, hotel, theater, theme park, or retail setting.
A demonstrated interest in serving guests, delivering polished and warm service, and working in a fast-paced team environment.
Ability to receive and apply constructive feedback.
Interest in growth opportunities and potential development into leadership.

Responsibilities

Welcome every guest and create meaningful, personal connections.
Lead groups of 2–14 in friendly conversation using open-ended questions.
Deliver upbeat introductions and explain games and products enthusiastically.
Host live game shows by introducing minigames, maintaining energy, improvising appropriate commentary, tracking points, and awarding the winning team.
Lead guests through immersive escape rooms.
Recap experiences in an engaging outro and celebrate with guests.
Capture guest moments on a company iPhone and send each group a 30-second highlight video.
Resolve service failures immediately and graciously, and work to ensure guests leave happy.
Use game software, HMI, and UI tools to monitor and operate games and studios.
Ensure game and studio components function properly.
Reset games and studios accurately using setup sheets and within training timeframes.
Keep games and the facility clean and guest-ready.
Manage time to keep assigned games on schedule.
Restock inventory and complete necessary reports.
Cross-train to cover the front desk and assist with opening or closing the building when needed.
Perform physical facility tasks and minor game repairs as required.