Guest Experience Host (Village Pointe)

The Escape Game•Omaha, NE

10d•$0 - $16•Onsite

About The Position

Guest Experience Hosts create memorable, guest-focused experiences at The Escape Game (TEG) and Great Big Game Show (GBGS). This is a guest-facing, performance-based role for people who enjoy serving guests of all ages and thrive in energetic, fast-paced environments. Hosts make guests feel seen, celebrated, and included while delivering polished service with warmth and personality. For GBGS, hosts introduce minigames, provide commentary, track points, and crown the winning team. For TEG, hosts guide groups through immersive escape rooms and help them complete their missions before time runs out. Hosts also operate and reset games, maintain clean and functional studios, and support front desk and building-opening or closing duties as needed. The Village Pointe location is a new location expected to open in December 2026. The hourly, non-exempt role offers up to 40 hours per week and is scheduled primarily on nights, weekends, and holidays. All job offers are contingent on passing a pre-employment background check. The workplace is drug- and alcohol-free, and the company reserves the right to request drug testing before hire or upon reasonable suspicion.

Requirements

Flexible availability, including nights, weekends, and holidays.
Ability to stand and speak publicly for extended periods; each game or show runs about one hour, with up to 4–5 per shift.
Ability to read, understand, and memorize host scripts.
Ability to improvise fun, appropriate, professional commentary for guests of all ages.
Excellent communication skills with guests.
Ability to perform physical activities including deep cleaning, painting, standing, crawling, bending, lifting 30–40 lbs, and minor game repairs.
Ability to use small tools and strong magnets and quickly reset locks, drawers, shelves, and game components within training timeframes.
Quick and effective decision-making abilities.
Basic computer and technology skills.
Creative problem-solving skills.
Alignment with uniform standards: no facial piercings such as septum, eyebrow, lip, tongue, or dermal piercings; up to two stud earrings per ear, one small nose ring or stud, and two finger rings; no other jewelry. Name tags may display only the employee’s name, position, and a QR code leading to a review platform, with no stickers, outside pins, or other text or decorations on the name tag or lanyard.
Pass a pre-employment background check as a condition of a job offer.

Nice To Haves

Experience in a restaurant, hotel, theater, theme park, or retail setting, especially as a person guests seek out by name.
Interest in growth opportunities and potential progression into leadership.

Responsibilities

Welcome guests and make meaningful, personal connections.
Lead groups of 2–14 in friendly conversation using open-ended questions.
Deliver upbeat introductions and explain games and products enthusiastically.
Host live game shows by maintaining high energy, improvising appropriate commentary, tracking points, and awarding the winning team.
Deliver an engaging recap of each experience and celebrate with guests.
Record guest highlights on a company iPhone and send each group a 30-second video, taking about five minutes per game.
Resolve service failures promptly and graciously, and work to ensure every guest leaves happy after a five-star experience.
Use game software, HMI, and UI tools to monitor and operate games and studios.
Ensure game and studio components function properly.
Reset games and studios accurately using setup sheets and within training timeframes.
Keep games and the facility clean and guest-ready.
Manage time to keep assigned games on schedule.
Restock inventory and complete necessary reports.
Cross-train to cover the front desk and assist with opening or closing the building when needed.
Follow the company’s uniform standards.