Guest Experience Host

Extell Development Company•Park City, UT

1d•Onsite

About The Position

The Guest Experience Host is the welcoming face and primary point of contact for guests at Canopy by Hilton at Deer Valley. This multifaceted position combines Front Desk Agent responsibilities with personalized concierge service and versatile operational support across the Front Office team. The role focuses on providing a seamless arrival and departure experience, attending to guest needs throughout their stay, and delivering an authentic, energetic mountain-hospitality experience. The ideal candidate is warm, engaging, highly organized, and knowledgeable about the local area. The position supports front desk operations, guest services, local guidance, luggage and valet assistance, and the property’s ski and bike programs. It is part-time, has variable shifts, and may include overnights, evenings, weekends, and holidays. The job is located at Canopy Deer Valley in Park City, Utah.

Requirements

Prior experience in a front desk or customer service role; hotel or hospitality experience is preferred but not required.
Exceptional attention to detail and commitment to high-quality work.
Ability to work independently and efficiently and collaboratively as part of a team.
Strong organizational skills.
Ability to manage time effectively and prioritize tasks in a fast-paced environment.
Proficiency in a property management system such as PEP, OnQ, Opera, or similar.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Fluency in English.
Strong familiarity with Deer Valley, Park City, regional trails, ski resorts, and seasonal outdoor activities.
Ability to stand, walk, pull, push, bend, stoop, and lift for extended periods.
Ability to lift and carry up to 25–40 pounds.
Manual dexterity to operate necessary equipment and handle supplies.
Ability to work flexible hours, including overnights, evenings, weekends, and holidays.

Nice To Haves

Experience in a hotel or hospitality environment.
Proficiency in additional languages.

Responsibilities

Welcome and register arriving guests, verify reservation details, and process payments.
Complete guest check-ins and check-outs accurately and promptly, including required paperwork.
Answer and direct incoming calls, provide information, and take messages as needed.
Manage room assignments and accommodate special requests when possible.
Maintain accurate guest records and update profiles with preferences and relevant information.
Process cash, credit card, and direct-billing payments accurately and securely.
Respond to guest inquiries, requests, and complaints, escalating issues to management when necessary.
Keep the front desk and lobby clean and organized.
Assist with night audit when needed or when the rooms manager is absent.
Follow hotel policies and procedures, including safety and security protocols.
Assist with handling, transporting, and securely storing guest luggage upon arrival, departure, or room moves.
Assist with valet parking, vehicle retrieval, and front-drive curb management.
Deliver guest amenities, VIP gifts, and specialized room drops in a timely manner.
Provide cross-functional support for other Front Office duties as business demands dictate.
Perform other duties assigned by Front Office leadership or the Director of Rooms.
Engage with guests to understand their needs, preferences, and itinerary goals.
Assist with transportation arrangements, local shuttle schedules, and mountain transit options.
Maintain current knowledge of local events, seasonal outdoor activities, dining, and regional points of interest.
Securely handle guest mail, packages, and deliveries.
Build relationships with local businesses, mountain guides, and vendors to enhance guest experiences.
Provide directions, maps, and local tips for navigating the resort and town.
Anticipate guest needs and offer solutions proactively.
Assist guests with bike and ski reservations and coordinate reservation schedules.
Set up and clean bikes, support ski program operations and group activities, and assist guests through the bike and ski rental and program process.