Guest Experience Host

Merlin Entertainments•Las Vegas, NV
•Onsite

About The Position

The Guest Experience Host represents Madame Tussauds Las Vegas on the Las Vegas Strip, engaging with guests, building excitement, and promoting the attraction. The role involves promoting tickets, packages, and special offers, helping drive sales, and creating memorable interactions that encourage guests to visit. The host works with Admissions and Operations teams to provide an outstanding guest experience and stays informed about attraction features, promotions, pricing, and events. This is a fast-paced, high-energy, guest-focused role.

Requirements

  • A fun, dynamic, and friendly personality.
  • Excellent communication, listening, and motivational skills.
  • Ability to work in areas with loud noises and confined spaces.
  • Self-motivation and ability to work independently or as part of a team.
  • Flexibility to work a variety of shifts, including days, nights, weekends, holidays, and special events.

Nice To Haves

  • Six months to one year of experience in attractions, entertainment, or customer service-based positions is preferred.

Responsibilities

  • Engage with guests and share the excitement of Madame Tussauds Las Vegas.
  • Promote attraction tickets, packages, and special offers.
  • Drive ticket sales and pursue commission opportunities.
  • Represent the Madame Tussauds brand with enthusiasm and professionalism.
  • Stay up to date on attraction features, promotions, pricing, and events.
  • Partner with Admissions and Operations teams to deliver an outstanding guest experience.
  • Create memorable interactions that leave guests excited to visit.

Benefits

  • Flexible hours.
  • 30% discount in the retail store.
  • Merlin Magic Pass providing free admission to Merlin attractions worldwide.
  • Competitive 401(k).
  • Discounts through the Merlin Marketplace website.
  • Fun working environment.
  • Career development opportunities within a global organization.
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