Seamstress

David's Bridal • Kansas City, MO

5d • $15 - $17 • Onsite

About The Position

Alterations Specialists complete fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled customer service, represent the David’s Bridal brand, and support the store team in delivering a five-star customer experience. The position includes managing alterations, fittings, sewing, steaming, pressing, and spot cleaning; advising customers and stylists on fit and customization; and ensuring garments meet quality standards before delivery. The role also supports customer flow, sales, inventory, transactions, and the organization of the alterations room.

The position requires the ability to perform sewing and fittings to company standards, interact with customers across in-person, phone, and virtual channels, and use store systems and point-of-sale equipment. Physical duties may include standing, walking, sitting, reaching, climbing stairs, bending, kneeling, crouching, crawling, moving around the store, and lifting or moving up to 10 pounds. High school diploma or equivalent, 1–2 years of prior retail experience, and prior sewing experience are required. Prior computerized POS experience is a plus.

Requirements

• High school diploma or equivalent degree.
• 1–2 years of prior retail experience in an apparel or specialty store environment.
• Prior sewing experience.
• Ability to sew and perform fittings to David’s Bridal standards.
• Ability to lift and/or move up to 10 pounds.
• Manual dexterity to sew, perform fittings, use POS terminals, count money, steam garments, use computers, and handle telephone calls.
• Ability to see up close and at a distance and use peripheral vision and depth perception.
• Ability to use and read computers, electronic devices, and phones for extended periods.

Nice To Haves

• Sewing experience in a bridal and/or special occasion production environment is preferred.
• Prior experience with a computerized point-of-sale system is a plus.

Responsibilities

• Welcome customers with friendly enthusiasm in person, by phone, and through virtual chats; communicate clearly and adapt service to customer needs.
• Use store systems to manage customer flow and deliver a five-star customer experience.
• Maintain service levels and complete operational checklist tasks while meeting customers’ emotional and practical needs.
• Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
• Address customer concerns and escalate or partner with leadership when appropriate.
• Explain and promote alteration services and personalization options.
• Assist stylists with closing sales by advising customers about gown fit and customization.
• Maintain store standards and comply with the Dress Code Policy.
• Greet and escort alterations customers to and from appointments.
• Inspect altered, steamed, and pressed garments to ensure they are in pristine condition before delivery.
• Respond promptly to customer questions with product and service information.
• Build customer relationships to support satisfaction and loyalty.
• Process special-order pickups and maintain merchandise inventory and first-quality standards.
• Ensure alteration pricing follows company standards.
• Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
• Resolve customer-service issues promptly and in accordance with company guidelines.
• Support cash-wrap processes and process transactions accurately.
• Keep the alterations room clean and well organized.
• Perform other duties and tasks assigned by store management.

Benefits

• Competitive hourly pay rates and team bonus.
• $400 bonus for every referral hired, with no limit; terms and conditions apply.
• Dayforce Wallet early pay access.
• Generous Team Member discount after the first pay period.
• Vision care.
• Supplemental critical illness, hospital indemnity, and accidental injury insurance.
• 401(k) program.
• Discount for identity theft protection.
• Home and auto insurance discounts.
• Mobile discounts.
• Legal benefits through MetLife Hyatt Legal Plans.
• Pet insurance.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED