Seamstress
About The Position
Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable service and technical expertise, support the store team and brand, and help customers achieve the desired fit and customization for their events. The role includes sewing, fittings, steaming, pressing, and spot cleaning, along with customer service, sales support, inventory-related tasks, and maintaining an organized alterations room. The position requires frequent customer interaction in person, by phone, and through virtual chats. Specialists manage customer flow, handle concerns, promote alteration services, support sales consultations, and help deliver a five-star customer experience. They inspect finished garments before delivery and perform other duties assigned by store management. The posting lists part-time benefits.
Requirements
- High school diploma or equivalent.
- One to two years of prior retail experience in an apparel or specialty-store environment.
- Prior sewing experience.
- Ability to perform fittings and sewing to David’s Bridal standards.
- Ability to lift or move up to 10 pounds.
- Ability to stand, walk, or sit for extended periods; move throughout the store; reach, climb stairs, stoop, kneel, crouch, crawl, bend, and twist as needed.
- Manual dexterity for sewing, fittings, POS use, cash handling, steaming garments, computer access, and telephone use.
- Ability to see at close and far distances, use peripheral vision and depth perception, and use computers, electronic devices, and phones for extended periods.
Nice To Haves
- Sewing experience in a bridal and/or special-occasion production environment is preferred.
- Prior experience with a computerized POS system is a plus.
Responsibilities
- Welcome customers by phone, virtual chat, and in person, communicating clearly and adapting service to customer needs.
- Use store systems to manage customer flow and deliver a five-star customer experience.
- Maintain service levels and complete operational checklist tasks while meeting customers’ practical and emotional needs.
- Serve multiple customers and contribute to the store’s customer-service goals.
- Address customer concerns and escalate or partner with leadership when appropriate.
- Explain and promote alteration services and personalization options.
- Assist stylists with sales by advising customers on gown fit and customization.
- Maintain store standards and comply with the Dress Code Policy.
- Greet and escort alterations customers to and from appointments.
- Inspect altered, steamed, or pressed garments to ensure they meet quality standards before delivery.
- Respond promptly to customer questions with product and service information and build customer relationships.
- Process special-order pickups and support inventory management and merchandise quality standards.
- Ensure alteration pricing follows company standards.
- Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
- Resolve customer service issues in accordance with company guidelines.
- Support cash-wrap procedures and process transactions accurately.
- Keep the alterations room clean and organized.
- Perform additional duties assigned by store management.
Benefits
- Competitive pay
- Team bonus
- Dayforce Wallet early-pay access
- Referral incentive program
- Dream Maker employee discount after the first pay period
- Vision care
- Supplemental critical illness, hospital indemnity, and accidental injury insurance
- 401(k) program
- Identity theft protection discount
- Home and auto insurance discounts
- Mobile discounts
- Legal benefits through MetLife Hyatt Legal Plans
- Pet insurance
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
