Seamstress

Davids Bridal•North Charleston, SC

2d•Onsite

About The Position

Alterations Specialists complete fittings and alterations to David’s Bridal standards and report to the Store Manager. They exemplify friendly, knowledgeable, and technical expertise while providing superior customer service, and contribute as members of the store team by demonstrating the David’s Bridal brand. The role involves managing alterations, fittings, sewing, steaming, pressing, and spot cleaning; advising customers and stylists on gown fit and customization; and helping deliver a five-star shopping experience. The position also includes customer-service, sales-support, inventory, cash-wrap, and alterations-room maintenance duties. The role requires frequent customer interaction and manual work involving sewing, fittings, garment care, and use of store systems. Physical activities may include standing, walking, sitting, reaching, climbing stairs, bending, twisting, kneeling, crouching, crawling, and moving throughout the store. Employees must be able to lift or move up to 10 pounds and use their hands with dexterity for sewing, POS tasks, garment care, and computer or phone use.

Requirements

High school diploma or equivalent.
One to two years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience required.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift or move up to 10 pounds.
Manual dexterity for sewing, fittings, POS use, counting money, steaming garments, computer access, and telephone calls.
Ability to see up close and at a distance, use peripheral vision and depth perception, and use computers, electronic devices, and phones for extended periods.

Nice To Haves

Prior sewing experience in bridal and/or special-occasion production.
Prior experience with a computerized POS system.

Responsibilities

Welcome customers warmly in person, by phone, and through virtual chats, adapting communication style and resolving concerns.
Use store systems to manage customer flow and deliver a five-star customer experience.
Maintain service levels and complete operational checklist tasks while meeting customers’ emotional and practical needs.
Provide exceptional service to multiple customers at once and contribute to the store’s customer-service goals.
Address customer concerns confidently and escalate or partner with leadership when appropriate.
Explain and promote alteration services and personalization options.
Consult with customers about gown fit and customization to assist stylists in closing sales.
Maintain store standards and comply with the dress code policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, and pressed garments to ensure they meet quality standards and are in pristine condition before delivery.
Respond promptly to customer questions with product and service information, and build relationships that support satisfaction and loyalty.
Process special-order pickups and maintain inventory standards and merchandise quality.
Ensure alteration pricing complies with company standards.
Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer-service issues promptly and in accordance with company guidelines.
Support cash-wrap behaviors and process transactions accurately.
Keep the alterations room clean and well organized.
Perform other duties and tasks assigned by store management.