Seamstress

Davids Bridal•Nashua, NH

15h

About The Position

Alterations Specialists complete fittings and alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable customer service and technical expertise while representing the David’s Bridal brand as members of the store team. The role includes managing customer flow and delivering a high-quality service experience, explaining and promoting alteration services and personalization options, and helping stylists close sales by advising customers about gown fit and customization. The Seamstress performs alterations, fittings, sewing, steaming, pressing, and spot cleaning; inspects garments for quality before delivery; and helps maintain store standards, merchandise quality, and an organized alterations room. The position also involves responding to customer questions and concerns, resolving service issues or escalating them when appropriate, supporting cash-wrap transactions, processing special-order pickups, and completing other duties assigned by store management. Physical demands include standing, walking, and sitting for extended periods; reaching, climbing stairs, bending, twisting, stooping, kneeling, crouching, or crawling; moving throughout the store; and communicating with customers. The role requires manual dexterity for sewing, fittings, POS tasks, money handling, steaming garments, and using computers and phones. Employees must be able to lift or move up to 10 pounds and use near and distance vision, peripheral vision, and depth perception, including looking at and using electronic devices for long periods.

Requirements

High school diploma or equivalent.
One to two years of prior retail experience in an apparel or specialty store environment.
Prior sewing experience.
Ability to complete fittings and sewing to David’s Bridal standards.
Ability to lift or move up to 10 pounds.
Manual dexterity for sewing, fittings, POS use, money handling, steaming garments, and other duties.
Ability to use near and distance vision, peripheral vision, and depth perception, and to look at, read, and use computers, electronic devices, and phones for extended periods.

Nice To Haves

Prior sewing experience in a bridal and/or special occasion production environment is preferred.
Prior experience with a computerized POS system is a plus.

Responsibilities

Welcome customers warmly in person, by phone, and through virtual chats; communicate clearly and adapt to customers’ needs.
Use store systems to manage customer flow and deliver a strong customer experience while maintaining service levels and completing operational checklist tasks.
Serve multiple customers at once and contribute to the store’s Five-Star Customer Service achievement.
Address customer concerns confidently, resolving issues or partnering with leadership when escalation is appropriate.
Explain the role of alterations in perfecting a dress and promote alteration services and personalization options.
Assist stylists with closing sales by advising customers about gown fit and customization.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments to ensure they meet quality standards and are in pristine condition before delivery.
Respond promptly to customer questions with product and service information, and build customer relationships that support satisfaction and loyalty.
Process special-order pickups and maintain inventory management and first-quality merchandise standards.
Ensure alteration pricing follows company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer service issues promptly and in accordance with company guidelines.
Support cash-wrap procedures and process transactions accurately.
Keep the alterations room clean and well organized.
Perform other duties and tasks assigned by store management.