Seafood Service/Meat Manager

Hy-Vee, Inc.•West Des Moines, IA

About The Position

The Seafood Service/Meat Manager presents fresh, high-quality products at competitive retail prices, trains and supervises department employees, schedules work, displays merchandise, and manages the department according to company guidelines and expectations. The role is accountable to store and department leadership and supervises the Assistant Seafood/Service Meat Department Manager and clerks. The manager establishes standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and profitability. They help create a friendly shopping experience, respond to customer questions and concerns, and support customers with product requests and orders. The position also oversees ordering, pricing, promotions, sales analysis, inventory, product freshness and storage, equipment maintenance, and daily department operations. This is a fast-paced position with daily exposure to dirt, noise, temperature extremes, dampness, vibrations, moving equipment hazards, cleaning chemicals or solvents, and electrical shock. The role involves substantial physical activity, including lifting and exerting force. Employment is contingent upon successfully completing a pre-employment drug screen.

Requirements

High school education or equivalent experience.
Food safety training.
Over three years and up to five years of similar or related work experience.
Ability to solve practical problems involving a variety of variables with limited standardization and to interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to compose original correspondence, follow technical manuals, and interact with people.
Ability to exert up to 100 pounds of force occasionally, 50 pounds frequently, and 10 pounds constantly to move objects.
Visual ability, with or without correction, to see from less than 20 inches to more than 20 feet, perceive depth, distinguish colors, and maintain a field of vision.
Ability to climb, balance, stoop, kneel, reach, stand, walk, push, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.
Successful completion of a pre-employment drug screen is required.

Responsibilities

Maintain a positive, friendly, and cooperative work environment through flexibility and teamwork.
Encourage employees to greet and assist customers, provide prompt and courteous service, and set a good example.
Set department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and profitability.
Assist customers by helping them locate or reach products, loading or unloading heavy items, and relaying their suggestions or requests.
Answer telephone calls promptly and provide helpful service, including taking product orders.
Train, supervise, discipline, and evaluate department employees.
Determine weekly work schedules and establish a daily work plan.
Inspect signage and merchandise displays, and order products for replenishment.
Communicate with employees about sales and ideas.
Handle and resolve customer issues.
Calculate retail prices and ensure products are priced correctly.
Analyze weekly and monthly sales and trends, prepare advertising projections, and write advertisements.
Plan displays and promotions and determine pre-orders.
Maintain proper product temperatures and storage procedures to preserve freshness and control shrink.
Troubleshoot equipment and ensure maintenance is performed.
Enforce department and company policies regarding personal hygiene, dress, and other guidelines.
Report to work as scheduled and on time.
Conduct department inventory and ensure pricing is competitive in the market area.
Attend meetings and seminars.
Fill displays, check in delivered merchandise, and work in the sales area.
Perform departmental duties, assist in other store areas as needed, and complete other related duties and special projects.