SDR Coordinator

INNOVATIVE INTEGRATED HEALTH•Fresno, CA

7d•$20 - $25

About The Position

The Service Determination Request (SDR) Coordinator ensures that services requested by participants are processed in compliance with applicable regulatory requirements and organizational procedures. The role manages documentation, notifications, and follow-up for participant-requested services approved by the interdisciplinary team (IDT), and coordinates IDT meetings when needed to complete the SDR process within required timeframes. The coordinator reviews pending SDRs daily in the electronic health records system, sends daily status summaries to site leadership and the Quality Improvement department, and provides SDR training to staff as needed. The position also supports meetings, in-services, committees, and assigned projects, while following organizational policies and time and attendance requirements. A flexible work schedule and possible use of a personal vehicle may be required. Work is generally performed indoors in a well-lit, well-ventilated, heated, and air-conditioned environment. The role requires access to all areas of the center and the ability to lift and move objects within specified limits, with assistance required for objects over 25 pounds. Reasonable accommodations may be made for individuals with disabilities.

Requirements

At least one year of experience in a clinical administrative role in a health care delivery setting or related experience.
High school diploma or GED.
Proficient computer skills, including Microsoft Word, Excel, Access, PowerPoint, and Outlook.
Knowledge of general office procedures, equipment, and filing systems.
Ability to communicate effectively orally and in writing.
Ability to learn department policies, procedures, goals, and services quickly.
Attention to detail and accuracy.
Ability to adapt to regularly changing priorities.
Medical clearance for communicable diseases and up-to-date immunizations before engaging in direct participant contact.
Ability to access all areas of the center throughout the workday.
Ability to lift up to 35 pounds occasionally, 15 pounds frequently, and 7 pounds constantly; assistance from another qualified employee is required when lifting or transferring objects over 25 pounds.
Ability to communicate verbally with excellent comprehension of English.

Nice To Haves

Bachelor’s degree in health care administration, nursing, or public health.

Responsibilities

Ensure SDRs are completed in accordance with requirements from CMS, DHCS, and IIH standard operating procedures.
Complete documentation, notifications, and follow-up for services requested by participants and approved by the IDT.
Organize IDT meetings as needed to complete the SDR process within regulatory timeframes.
Review pending SDRs in the electronic health records system daily.
Provide daily email status summaries to site leadership and the Quality Improvement department.
Conduct SDR training for staff as needed.
Attend, participate in, and facilitate staff meetings, in-services, and committees as assigned.
Complete assigned projects.
Adhere to and support organizational practices, procedures, and policies.
Accept assigned duties cooperatively and perform other related duties as assigned.
Follow time and attendance policies and remain flexible in work hours.
Use a personal vehicle if required.